Hybrid Communication Operator Lead na AAH
AAH · Aurora Medical Center West Allis - 8901 W Lincoln Ave, Estados Unidos Da América · Hybrid
- Escritório em Aurora Medical Center West Allis - 8901 W Lincoln Ave
Department:
Status:
Benefits Eligible:
Hours Per Week:
Schedule Details/Additional Information:
Staffing 60% and Lead duties 40%. Primary hours will be 3pm - 11:30pm with expected flexibility on all three shifts to support the team during call outs, down times, etc. 8 hour shifts with a weekend on-call rotation and holiday on call rotation.
Major Responsibilities:- Acts as a resource to employees, which includes training/orienting, providing day-to-day work direction, and giving input on performance. Assigns, monitors, and reviews progress and accuracy of work, directs efforts and provides guidance on more complex issues.
- Assists with human resources responsibilities, which may include interviewing and selection of new employees, orientation, staff development, providing performance feedback, resolution of employee concerns, and employee morale.
- Monitors general department operations, establishes work schedules, issues daily work assignments and responds to request for service.
- Responds to and operates multi-function workstations, paging systems (overhead and pocket pagers), emergency hotlines and alarm devices. Connects, and directs calls to appropriate locations.
- Serves as a communication link between in-house and on-call personnel, patients, and caregivers. Communicates routine, urgent, and emergent information utilizing information binders, on-call schedules, staff listings, and department policies and procedures.
- Provides and arranges for the repairs of pocket pagers, patient room telephones, and "special needs" patient telephones.
- Monitors the timely reception of monthly call schedules from physician offices and hospital departments.
- Maintains current knowledge of department and hospital policies and procedures, answering service accounts and switchboard information through review of bulletin board postings, department handouts and attendance at staff meetings.
Licensure, Registration, and/or Certification Required:
- None Required.
Education Required:
- High School Graduate.
Experience Required:
- Typically requires 3 years of experience in communications that includes experiences in answering incoming calls for a multi-line switchboard.
Knowledge, Skills & Abilities Required:
- Excellent verbal communication skills.
- Must possess independent decision-making ability.
Physical Requirements and Working Conditions:
- Operates all equipment necessary to perform the job.
- Must sit approximately 70 percent of the workday.
- Exposed to a normal office environment.
- Ability to lift up to 20 lbs. on occasion.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Pay Range
$19.45 - $29.20Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation
- Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate's job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
Benefits and more
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
About Advocate Health
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.
