Hybrid Customer Success Manager (Technical Project Manager) na Better
Better · New York, New York, Estados Unidos Da América · Hybrid
- Escritório em New York, New York
Better is reimagining home finance and making it faster, cheaper, and easier for everyone to become a homeowner. We leverage creative technology and innovation to make the home buying journey more approachable and understandable and home finance more affordable and accessible. Here are some interesting facts to help you get to know Better:
- We’ve funded over $100 billion in loans for our customers, more than any other fintech
- Yahoo! Finance - Best Mortgage Lender for First Time Homebuyers of January 2025: Best lender for quick approval
- Yahoo! Finance - Best Mortgage Lenders of 2025: Best online mortgage lender
- Fintech Breakthrough Award: Best Lending Innovation Award
- Money Magazine - 8 Best Mortgage Lenders of 2025: Best for fast closing
- We are Forbes’ Best Online Mortgage Lender for 2023
- We have raised over $1.2 billion in equity capital to transform the mortgage industry, the largest financial asset class in the world
We are a place where smart, hungry, ambitious people who want to recognize their full potential thrive.
A Better Opportunity
Better is on a mission to transform the $15 trillion mortgage industry. As a pioneer in digital mortgage innovation, we're entering a bold new phase: offering our proprietary technology as a SaaS platform to external clients.
We’re hiring a Customer Success Manager (Tinman AI Platform) to support our early SaaS customers—lenders adopting Tinman as their modern loan infrastructure. You will serve as the strategic partner to clients throughout onboarding, implementation, and beyond, ensuring they see long-term success and growth with our platform.
This is more than a support role—it’s a foundational leadership opportunity within a high-growth initiative. As one of the first CSMs on the Tinman platform team, you’ll play a critical role in shaping how we deliver, support, and grow our SaaS business. Your work will directly influence our implementation model, customer experience, and future org design.
