About the job
About The Role The Fraud Investigator is responsible for analyzing and detecting fraud trends and patterns. This role involves identifying common points of compromise in Credit and Debit card portfolios to mitigate fraud exposure through preventive actions. The position also entails working on projects related to Fraud Prevention initiatives and conducting assessments for fraud risk and compliance. Primary & Essential Responsibilities - Serve as the first line of review for triage, mitigation, investigation, and recovery of allegations or suspicions of external customer asset fraud. - Request, examine, and analyze bank transmittal records and/or supporting documentation to assess chargeback eligibility. - Ensure quality standards and time constraints are adhered to, preventing monetary losses. - Communicate with customers, merchants, and leadership regarding fraud claims. - Maintain departmental procedures for assigned job functions. - Guarantee accurate fraud reporting for fraudulent activity. - Notify management of key developments (fraud trends) and potential issues (fraud detection/prevention). - Demonstrate proficiency with Case Management Systems and reporting tools. - Conduct research utilizing available tools, systems, and the internet to resolve cases. - Assess client profile data against hits to validate normal and expected activity. - Escalate decisions regarding relationship retention or termination, and track account closures when applicable. - Proactively identify risks and drive mitigation activities to completion. - Collaborate with management to escalate risks and incidents to appropriate risk and control areas, enhancing risk management posture. - Take timely actions to block and prevent future fraud while minimizing negative customer impact. - Perform other related duties as assigned by the Manager. Required Skills & Experience - Degree preferred; a high school diploma with 2-3 years of experience in the financial sector is acceptable. - Ability to thrive in a fast-paced environment while meeting deadlines and production goals. - Capable of applying sound judgment and utilizing problem-solving skills. - Excellent verbal and written communication skills. - Strong organizational and time-management capabilities. - Proficient in managing multiple tasks simultaneously in a competent and professional manner.
