DescriptionWhether you’re serving students in the cafeteria, managing school payments or communicating with parents, we’re focused on delivering innovative solutions along with exceptional service that help you be more successful. Our solutions we’re specifically designed for K-12 to provide a more cohesive experience for students, parents, and staff.Cafeteria management - Simply your entire nutrition program from the kitchen to the serving line with our complete front and back of the house solutions. Manage menus, inventory, and sales with ease.Payment solutions - Manage all your school payments with MySchoolBucks. Send invoices when payments are due, create an online store, and give parents a convenient way to manage cafeteria meal accounts online or on-the-go.Summary Of This RoleProvides direction to product development and the overall process of the product and services function. Builds products and services from existing ideas and helps to develop new ideas based on industry experience and contact with customers and prospects. Increases profitability of existing products and services to developing new solutions which advance business objectives and client needs. Builds strong working relationships with marketing, sales, support staff, product development and vendors plus senior management and key customersSummary Of This RoleAnalyze business requests to be solved with automated systems. Formulate and design automated systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements. Provide expertise in identifying, evaluating and developing systems and procedures that meet user requirements and are within stated sizing estimates. Configure system settings and options; plan and execute business design, assist in integration and acceptance testing, where necessary; and create specifications for system to meet business requirements. Include analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications.What Part Will You Play? - Acts as a liaison between client end-users, programmers and test analysts in the analysis, design, configuration, testing and maintenance of systems to ensure optimal operational performance. Develops working relationship with key stakeholders and gains an understanding of the basic nature of the client’s business. Learns to be consultative with client management while assisting with the identification, definition and documentation of business needs/objectives, current operational procedures, problems, input/output requirements, data scope, usage formatting, security requirements and levels of systems access. Maintains communications with end-users for feedback to ensure systems continually meet the client's expectations. Analyzes complex problems and issues (complexity varies based on data requirements and business specifications) and offers alternative business solutions. Facilitates meetings and leads discussions.
- Develops simple to complex business specifications and logical flowcharts that include features and functions from which programmers can create technical specifications. Leverages system or module knowledge in the design of system screens and database structures. Consults and coordinates with programmers to design and develop requirements and analyze the feasibility of new systems and enhancements to existing systems; ensures the system design fits the needs of the users. Prepares input for system design, including final report and screen definition, logical system flow and implementation plans. Provides support to resolve issues that may cross multiple systems and affect the business process. Tracks application incidents to ensure a successful conclusion for internal and external clients. Identifies system impact of changes in the business, user needs, external business environment and operating systems.
- Develops documentation to include, but not limited to bulletins, manuals, file layouts and application design layouts for internal, client and training purposes. Prepares, coordinates, and assists with client training and documentation for installation of systems and upgrades. Tracks and documents changes for functional and business specifications; writes detailed universally understood procedures for permanent records and for use in training. Coordinates documentation and follow-up evaluation monitoring; post-implementation problems and revision requests. Maintains, administers, and/or reviews all procedures, methodology and/or application standards to include payment card industry and security related compliance.
- Conducts and supports testing/planning/validation by clarifying the intended functionality and resolving issues to ensure successful implementation. Provides relevant test scenarios for the testing team. Coordinates implementations including vendor and in-house testing, readiness assessment, training and hardware capacity evaluation.
- Assists with the detailed project planning efforts on larger projects, and may act as a Project Manager on smaller development efforts. Monitors project progress by tracking activity, resolving problems, publishing progress reports and recommending actions. Prepares technical reports by collecting, analyzing, and summarizing information and trends. Maintains software deployment plans and communicates these plans to the user community and ensures that users are apprised of any anticipated deviation from schedules.
What Are We Looking For in This Role?Minimum Qualifications - Bachelor's Degree
- Relevant Experience or Degree in: Computer Science, Management Information Systems, Business or related field; or equivalent training or experience in lieu of degree
- Typically Minimum 4 Years Relevant Exp
- Professional experience working with end-users to meet business needs
Preferred Qualifications - Typically Minimum 4 Years Relevant Exp
- Working towards a Certified Business Analysis Professional (CBAP)
- Proven ability to conduct analyses as efficiently as possible to ensure that project timelines are met without sacrificing quality
- Experience with SCRUM development methodology and writing user stories
- Ability to write clear market-driven product requirements and/or user stories
- School Nutrition industry experience desired
- Some knowledge of technology and its application in the K-12 market
What Are Our Desired Skills and Capabilities? - Skills / Knowledge - A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position.
- Job Complexity - Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise. Manages a heavy workload in a demanding environment.
- Supervision - Normally receives little instruction on day-to-day work, general instructions on new assignments.
- Problem Solving - A seasoned, experienced professional with strong problem solving skills and problem resolution based on a broad base of business knowledge
- Google Suite & Flowcharting - Docs, Sheets, Slides, LucidChart. Familiar with several common drawing techniques using LucidChart or UML
- Requirements Gathering - Analyzes updates to industry regulatory requirements, identifies market trends, and analyzes competitor products to formulate product recommendations. Engages internal and external stakeholders to extract business needs and translates them into documented requirements. Conducts cross-product comparisons and identifies the most valuable/meaningful feature gaps
- Engagement - Demonstrates exceptional people, communication and collaboration skills to support working in a complex, multi-faceted business. Effectively influences cross-functional teams without formal authority.
Work Environment:The work necessary for this role would primarily be accomplished from Rochester, NY based office, but remote will be considered. Expectation will be able to work during ET or CT business hours.The US base salary for this full-time position is $102,000 + Benefits. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or trainingGlobal Payments, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color creed, religion, sex, national origin, age, citizenship, disability, veteran status or any other protected status. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of responsibilities, duties and skills required
