Hybrid E- commerce Customer Support Agent E- commerce Customer Support Agent

A leading and a rapidly expanding direct-to-consumer e-commerce brand and provider of premium firearm holsters and accessories, is on the lookout for a seasoned E-Commerce Customer Support Agent.

As an E-commerce Customer Support Agent, you'll play a crucial role in delivering exceptional support to customers through various communication channels. This role requires strong communication skills, problem-solving abilities, and a deep understanding of e-commerce dynamics. If you're passionate about ensuring customer satisfaction, we'd love to have you on our team.

This is an incredible remote opportunity to work for a US-based company.

What You'll Do

• Support customers via email, chat, SMS, and social media, ensuring a seamless customer service experience.
• Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution.
• Maintain a high level of professionalism and empathy in all customer interactions.
• Document customer interactions, transactions, and feedback in the customer service database.
• Collaborate with the Customer Service Manager and team members to identify trends in customer inquiries or issues and suggest improvements to processes or products.
• Stay informed about new products, services, and policies to provide accurate and up-to-date information to customers.
• Manage customer expectations and contribute to a high level of customer satisfaction
• Meet personal/team qualitative and quantitative targets.