Hybrid Technical Analyst 1-Support Technical Analyst 1-Support

This job is with Oracle, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

As a Technical Solution Analyst, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques to be used, including gathering log files, querying tables, updating database fields, and cycling servers. Effective verbal and written communication with clients and internal collaborators. Documentation of notes, activities, resolutions, and knowledge articles throughout the investigation lifecycle. By prioritizing work based on severity. You'll strike a balance between client and business needs. Collaborating among and across teams ensures that issues are addressed by the appropriate individuals.

We encourage candidates from all backgrounds to apply.

Basic Qualifications

• A minimum of four years of related work experience and a bachelor's degree, including:
• An academic qualification in computer engineering, computer science, information systems, software engineering, or a related field.
  

Preferred Qualifications

• 0 to 2 years of experience in application support, client/customer support, incident management, problem management, and change management.
• Knowledge of SQL.
• Readiness to work during the shift from 5:30 PM to 2:30 AM IST.
• Outstanding interpersonal abilities and adept at efficient communication with collaborators across various regions of the globe.
  
  

Prospective employees need to be ready to work different shifts and provide on-call support.

We encourage candidates from all backgrounds to apply. We require candidates to be efficient in SQL.

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

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Disclaimer

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

• Which includes being a United States Affirmative Action Employer