Job DetailsRemote TypeFully RemoteDescriptionJob Title: Client Intake SpecialistLocation: Fully-RemoteWork Schedule: This is a full-time position, requiring 40 hours per week, Monday through Friday.Pay Rate: $ (dependent on experience)About ACESACES is a rapidly growing autism services company dedicated to enhancing the quality of life for individuals and families impacted with autism or other special needs. We provide comprehensive, professional services to maximize individuals' potential in the home, school and community, throughout their lifespan.ACES’ distinguished care is grounded in an industry-leading model of behavioral artistry which combines the best clinical practice of traditional Applied Behavioral Analysis (ABA) with humanistic elements that help our clients generalize their skills and gain independence. At 30+ locations, we are motivated to grow both so that we can serve more clients and close the significant supply gap that currently exists across the United States. We are committed to attracting and cultivating the very best team members who embody ACES’ values and culture and are passionate about our work. For more information, visitJob SummaryThe Client Intake Specialist is a pivotal role within our organization, responsible for managing the onboarding process of prospective clients and facilitating their seamless transition to receiving services with ACES. This role also involves ensuring the continuity of care by managing service authorizations and addressing coverage changes for existing clients. The Client Care Coordinator serves as a crucial link between clients, their families, insurance providers, and the clinical team, ensuring a high standard of service and client satisfaction.Essential Job ResponsibilitiesUnder the direction of the Client Intake and Operation Supervisor, the Client Intake Specialist will: - Client Contact: Respond to inquiries from prospective clients and families, providing information about the company’s ABA services and guiding them through the initial steps of the intake process.
- Documentation and Information Gathering: Collect all required intake documentation, including medical history, insurance details, and any other necessary information to begin services.
- Data Entry: Entering all required data into all platforms (e.g., Central Reach/Ascend)
- Insurance Verification: Verify insurance coverage and benefits for ABA services, and communicate any potential out-of-pocket costs to clients.
- Onboarding Process Management: Guide clients through the onboarding process, ensuring all steps are completed efficiently and that families feel supported and informed.
- Client Assignment Ownership: Take full responsibility for assigned clients, managing their cases with attention to detail and ensuring their needs are met effectively.
- Customer Service Excellence: Deliver exceptional customer service, addressing client and family inquiries promptly and professionally, and providing clear, accurate information.
- Collaboration with Clinical Teams: Work closely with clinical teams to relay client information, ensuring that all necessary resources and support are in place for the client’s start of services.
- Client and Family Support: Serve as a primary point of contact for clients during the onboarding phase, addressing any questions or concerns and providing regular updates on the process.
- Payor Referrals: Facilitate referrals from payors, coordinating with provider placement and managing payor relations to ensure smooth transitions and appropriate service delivery.
- Continuous Improvement: Participate in team meetings and contribute ideas for improving the intake and onboarding processes to enhance client satisfaction and operational efficiency.
Note: The above responsibilities are illustrative and not exhaustive. ACES reserves the right to amend or modify job responsibilities as necessary.QualificationsRequired Qualifications - Customer Service Experience: Proven experience in a customer-facing role, preferably in a healthcare or service-oriented environment.
- Strong Communication Skills: Excellent verbal and written communication skills, with the ability to convey information clearly and empathetically to clients and families.
- Organizational Skills: Highly organized, with the ability to manage multiple client files and tasks simultaneously while maintaining attention to detail.
- Technical Proficiency: Proficient in MS Office Suite, including word processing, spreadsheets, and email; experience with client management software is a plus.
- Insurance Knowledge: Basic understanding of insurance processes, particularly in the healthcare field; experience with insurance verification is preferred.
- Team Collaboration: Ability to work effectively with cross-functional teams, particularly in coordinating efforts between client services and clinical teams.
- Problem-Solving Skills: Strong problem-solving abilities, with the capacity to handle client issues or concerns with professionalism and tact.
- Professionalism: Maintains a professional demeanor, with a focus on providing excellent service and fostering positive client relationships.
- Experience: 1-2 years of experience in a similar role within a healthcare or ABA setting is preferred.
- Bilingual (Preferred): Ability to speak Spanish or another language is a plus.
Benefits & PerksACES knows what it takes to deliver the highest level of care for our clients, and we believe our team deserves to experience that care as well. We offer a robust benefit package, including health, vision and dental benefits, paid vacation/sick time, retirement options, pet insurance, and more, including: - Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
- The chance to make a meaningful impact in the lives of individuals with autism and related developmental disorders.
Additional InformationACES is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, sexual orientation, marital status, national origin, disability, age or covered veteran status. We embrace diversity and encourage you to apply!To find out more about how ACES uses employee data for business purposes, see ourIf you are having any issues with submitting your application, please reach out to us directly at
