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Hybrid Remote Launch Engagement Specialist Remote Launch Engagement Specialist with verification

Hotwire Communications Ltd  ·  nan, Estados Unidos da América · Hybrid

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About the job

The Launch Engagement Specialist is responsible for providing a best-in-class customer service experience (White Glove Service) to new on-boarding customers while deepening customer engagement within our HW products and services.RESPONSIBILITIES:

  • Handle high call volume, covering a full range of customer inquiries concerning, new installation of services, scheduling follow-up, explaining their first monthly bill, etc.
  • Provide the highest level of customer service and sets the example for White Glove Service.
  • Serve as primary support liaison between the Company and new customers.
  • Assist customers with setting up new service and scheduling- appointments.
  • Possess thorough knowledge of Hotwire Communications product lines and other applications utilized by customers and maintain thorough knowledge of Fision product lines.
  • Provide technical telephone, IPTV, and Internet support to customers and answer complex questions on function and usage products.
  • Use investigative skills to ascertain the nature of the caller’s concerns and develop an action plan to resolve issues.
  • Promote and maintain high quality, professional service on every call with every customer.
  • Other duties as required or assigned.
MINIMUM QUALIFICATIONS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • Ability to speak clearly using grammatically correct English (Other language skills a plus)
  • Must have a High School Diploma or equivalent.
  • Must have a minimum of 2 years’ relevant work experience in customer service, telecommunications, or technical support
  • Strong communication and organizational skills
  • Demonstrate personal excellence including punctuality, integrity and accountability
  • Ability to demonstrate sensitivity and compassion
  • Ability to work nontraditional schedules/shifts, including evenings, weekends and holidays
Additional requirements for remote positions:
  • A quiet workplace so you can focus on delivering excellent service to our customers
  • Must have DSL or high speed internet service with a minimum speed 25 MB/s, preferred upload speed 50 MB/s

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