Hybrid FT CALL CENTER SUPPORT REP (WORK FROM HOME) FT CALL CENTER SUPPORT REP (WORK FROM HOME)

Employer Industry: Call Center ServicesWhy Consider This Job Opportunity

• Competitive pay with a $500 retention bonus
• Comprehensive benefits package including medical, dental, and vision
• 401K plan and paid time off (PTO)
• Equipment provided for remote work
• Paid training to ensure success in the role
• Opportunity to work fully remote from anywhere in the U.S.

What To Expect (Job Responsibilities)

• Handle a large volume of inbound phone calls efficiently
• Assist with outbound call campaigns as required
• Answer general inquiries and transfer calls to appropriate departments
• Maintain a friendly and courteous demeanor while communicating with callers
• Record details of all communications in the company database and follow up as necessary

What Is Required (Qualifications)

• Must be available and punctual for scheduled shifts
• Exceptional phone and listening skills
• Strong written and verbal communication skills
• Ability to record detailed information accurately
• Previous experience in a customer service role is preferred

How To Stand Out (Preferred Qualifications)

• Experience in a call center environment
• Familiarity with customer relationship management (CRM) software
• Bilingual skills are a plus
• Previous experience handling high call volumes
• Strong problem-solving abilities

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