EPIC is currently seeking a Benefits Administration Client Coordinator to join our team. The Client Coordinator is responsible for supporting benefits administration system implementations, configuring client sites, processing renewals, and evaluating and resolving systems issues.Duties And Responsibilities - Manage client expectations, anticipating possible issues and communicating turnaround times with reasonable delivery dates.
- Project manage between the vendor, the client, the EPIC account team and the carriers and manage problem resolution.
- Implement client sites, including gathering requirements, importing data and system configuration.
- Support clients with annual renewals and other system updates.
- Understand employee benefits and configuration rules, including cost calculations
- Assist with ACA processes and data auditing.
- Assist with all reporting requests.
- Respond to all client inquiries, issues, questions, and requests in a timely manner.
- Manage timelines with other implementation staff and clients.
- Test and troubleshoot system functionality to ensure accuracy of client system configuration.
- Research and resolve client inquiries regarding system and process issues.
- Training clients on system and perform system demonstrations for existing clients.
Requirements - Bachelor’s degree (in a related field is preferred)
- 2+ years of experience with HR technology solutions preferred
- Required knowledge of benefits administration systems including, but not limited to eligibility groups, benefits plan and rate structures and carrier feeds.
- Preferred knowledge of the benefits administration provider market, including the following:
- Broker sponsored ben admin systems (e.g., Ease, Employee Navigator, etc.)
- Stand-alone ben admin systems (e.g., bswift, PlanSource, etc.)
- HCM ben admin systems (e.g., ADP, Paylocity, etc.)
- Employee Navigator and bswift experience a plus.
- Project management skills to facilitate and support the implementation of new systems and oversight of benefits administration vendors.
- Good written/verbal communication skills and the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions.
- Strong analytical skill set and ability to effectively use data for strategy.
- Ability to operate and make timely decisions in a fast-paced atmosphere.
- Must be able to quickly sort through complex subject material.
WHY JOIN US? - 15th Largest Broker in US
- Voted " Best Place to Work" in the Insurance Industry
- Awesome Benefits: 401K matching, Generous Time Off Policy, Flexible Work Options, Medical, Dental, Vision, Pet Insurance, Cancer Insurance, Wellness Programs, Employee Award Programs (Trips!).
The national average salary for this role is $60,000 - $65,000 in base pay and exclusive of any bonuses or benefits. The base pay offered will be determined based on your experience, skills, training, certifications, and education, while also considering internal equity and market data.EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients.
