Hybrid Service Engineer Service Engineer with verification

The Franke Coffee Systems division is a leading global provider of state-of-the-art solutions for professional coffee making. Together with our trade partners, we are committed to delivering premium best-in-class in-cup-quality, consistency and beverage variety, as well as ensuring an outstanding customer experience through constant innovation.

We're looking for a Service Engineer based in Crawley. The Service Engineer role holds the responsibility for the technical support of our customers and resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues ensuring that reliability issues are dealt in a timely manner, and any issues with van stock or training needs will be reported back to the Regional Service Manager.

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  nsure agreed Franke UK Technical Standards and Processes are adhered to

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  n Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 4 weekends)

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  ighlight Technical skills gap.

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  ighlight customer skills gap.

• Managing stock levels
• Managing customer relations at a site level
• Keeping up to date with all company admin and courses

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  ighlight issues where Account Support is required due to ongoing Customer Issues

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  bility to demonstrate an understanding and experience in remit of the Field Engineers role

• Minimum 2 years experience working in the coffee machine or vending industry
• Competent using phones and laptop
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  xcellent communications skills.

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  ersonal integrity.

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  nalysing and prioritising.

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  nderstand when to inform and when to escalate issues.

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  ny other ad hoc duties and responsibilities that arise on a day to day basis or over a period of time that falls in the remit of the role.

• Opportunity to work in a collaborative and innovative environment.
• Professional growth and development opportunities.
• Competitive salary and benefits package.
• Be part of a company committed to excellence and innovation.

For more information see: www.franke.com

Important information for all executive search companies, headhunters and HR consultants

The Franke Group does not accept unsolicited support from headhunters and personnel consultants for our career opportunities. Any CV/resume vitae submitted to Franke or its employees by external recruitment agencies without a valid written recruitment agreement related to the position in question shall be deemed the sole property of our company. In the event that a candidate presented by an agency is hired in our company and there is no prior agreement, no fee will be paid.