Hybrid Contact Center Associate I Contact Center Associate I

DescriptionContact Center Experience PreferredBilingual Preferred: English/SpanishEye Health America is a growing, multi-specialty ophthalmology practice. Our focus is on excellence in patient care and creating an exceptional customer/patient experience. We are always seeking great people who aren't just searching for a job but looking to make a difference.We are seeking an energetic and reliable professional to join our team. The successful candidate will be responsible for answering incoming customer calls, utilizing company policies to solve customer concerns, and directing calls to the managerial team when necessary. Our Contact Center Associates are often the first point of contact for customer inquiries and requests, so we are interested in hiring individuals with a commitment to customer satisfaction and the ability to make quick and accurate decisions.Job Responsibilities

• Answer incoming customer phone calls and take appropriate action for each call.
• Make outbound calls to schedule, reschedule, or cancel appointments.
• Maintain customer satisfaction by answering calls quickly and making outbound calls.
• Demonstrate concern for patients’ problems. Present a friendly, caring manner to put patients at ease.
• Use company policies to determine if there can be an immediate resolution to a customer concern or if it requires managerial input.
• Input data into the company’s computer system to maintain an accurate log of each interaction.