OVERVIEW:The Client Service team is the backbone of Guidepoint’s success. The team is responsible for efficiently delivering Guidepoint’s services to our clients around the world. We work to understand each client’s unique business questions and help them gain critical insights to stay informed and make better business decisions. Come work with us to deliver the best service in the industry and help our clients make some of the most important business decisions in today’s economy.Are you looking to advance your career and hone your project, people, and relationship management skills? Would you thrive in a fast-paced, team-focused environment where everyone works hard, plays hard, and is rewarded for their individual contributions?If so, this Research Manager, Client Service position at Guidepoint may have your name on it.WHAT YOU’LL DO: - Help clients collect primary research insights to explore and refine business-critical strategies, from new market entry and product launches to acquisitions and licensing deals
- Manage client requests including: project scope changes, expert scheduling and rescheduling, follow up queries for experts, as well as facilitating new project requests
- Use your knowledge to research, identify, and recruit appropriate experts for private telephone discussions, meetings, and surveys, then connect these experts to your clients
- Develop effective screening criteria, understand each client’s compliance requirements, and master Guidepoint’s proprietary CRM system
- Work closely with the Sales and Relationship Management teams to optimize client use of Guidepoint’s services
- Communicate with teammates in other offices to ensure seamless transitions between time zones on critical client requests
- Be knowledgeable of and follow any client-specific compliance procedure
WHAT YOU HAVE: - Fluent in English and Japanese (N1 level)
- Bachelor’s or Master’s degree
- 2+ years year of professional experience
- Intellectual curiosity and desire to learn
- Attention to detail: ability to follow a multi-pronged email thread among client team and Guidepoint team, handle scheduling between clients and experts, pick up on details of client request, which can be specific
- Sense of urgency: must thrive in a fast-paced environment with many stakeholders and understand client needs
- Process-oriented: must be able to remain organized when working on multiple projects and complete processes in alignment with the EMEA teams to ensure continuity between offices
- Advanced professional communication: must be able to communicate with consultants at top global consulting firms as well as experts, must be able to organize high volume of information into concise emails and maintain highest customer service etiquette when dealing with stressed clients, must be able to communicate project status with EMEA team for a seamless pass off
- Experience with consulting or professional services is a plus
What We Offer: - Competitive compensation
- Entrepreneurial environment, autonomy, and fast decisions
- International exposure to the global Guidepoint service teams
- Casual work environment, hybrid work model
- Summer and winter team events
ABOUT GUIDEPOINT:Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.Backed by a network of nearly 1.5 million experts, and Guidepoint’s 1,300 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful. For more information, visit www.guidepoint.com
