Hybrid Analyst, Customer Success Analyst, Customer Success with verification

Our ideal candidate is someone who knows B2B SaaS and can leverage data to drive real commercial impact. You’re excited by the idea of building relationships and trust with our Customer Success (CS) teams while helping to improve our overall approach to data infrastructure, analysis and impact. You are more interested in solving complex problems than finding complex solutions, and can unblock yourself efficiently when you hit roadblocks or unexpected challenges.

Ideally looking at someone who can come to office once a week.

Responsibilities

• Embed within our CS teams to deeply understand their strategy, culture and operations.
• Identify, own and drive complex data and analytics projects from design to delivery to address business needs including:
• Strategic and ad-hoc reporting on key CS areas
• Deep analysis to gain understanding of business challenges
• Designing, implementing, and leveraging operating metrics to aid strategic and functional decision-making
• Design and utilize data pipelines, reporting platforms and analytics solutions to power this work.
• Collaborate effectively with other teams to drive data integrity and improve our data ecosystem, contributing to the data team’s wider efforts.

Experience/Requirements

• 5+ years experience working as part of a data analytics team in a SaaS organisation.
• Strong familiarity with B2B SaaS metrics and operations, including customer success management, support and customer analytics.
• Have demonstrated knowledge in all elements of a data & analytics setup, e.g. BI tools (we use Looker), ETL/ELT, SQL, Data Visualisation, Web Analytics.
• Are hands-on and pragmatic, able to take end-to-end ownership of analytics projects from conception to delivery.
• Can ‘unblock’ themselves: a willingness and aptitude to rapidly pick up new concepts to get the job done.
• Macro-to-micro versatility: strategic mindset coupled with a keen attention to detail.
• Well-rounded interpersonal skills, and experience interacting with diverse stakeholders.
• Preferred:
• Previous experience with one or more of Looker, Snowflake, FiveTran and web-based applications.
• Specific experience with Salesforce data models, as well as Fivetran, Snowflake, Looker and DBT.