Hybrid Technical Support Specialist 1 Technical Support Specialist 1 with verification
MX · nan, Estados Unidos da América · Hybrid
About the job
Life at MX
We are driven by our moral imperative to advance mankind - and it all starts with our people, product and purpose. We always carry a deep sense of drive and passion with us. If you thrive in a challenging work environment, surrounded by incredible team members who will help you grow, MX is the right place for you.
Come build with us and be part of an award-winning company that’s helping create meaningful and lasting change in the financial industry.
Job Summary
MX is looking for a Technical Support Specialist who thrives in a fast-paced environment and who can effectively serve our customers. In this role, you will be responsible for resolving customer issues through tickets and chats. Technical Support specialists will handle additional tasks as assigned.
Job Duties
Basic Job Requirements
Advanced Job Requirements (preferred But Not Required)
Work Environment
At MX, we utilize a hybrid work model, which allows us to attract top talent, provide work-life balance, and increase productivity through collaboration. Our team members enjoy a balance of remote work and monthly in-person collaboration meetings. Travel expectations are about 15%, and the company covers travel expenses for remote employees. Local employees are encouraged to utilize in-office time on a weekly basis. Both local and remote employees can take advantage of our incredible office space with onside perks like company-paid meals, onsite massage therapist, golf simulator, and meditation room to name a few.
CompensationThe expected on-target earnings (OTE), which is comprised of a base salary and other forms of cash compensation, such as bonus or commissions is currently $17.72/hr - $21.26/hour. This pay range is just one component of MX's total rewards package. MX takes a number of factors into account when determining individual starting pay, including job and level they are hired into, location, skillset, peer compensation.
At MX, we seek to hire candidates who drive results and achieve successful outcomes. We utilize a hybrid work arrangement style, which may require both local and remote team members to be in the office when necessary, to kick off projects, hold cross team strategy meetings, or complete key deliverables. Remote team members will travel into the office four times per year, and MX covers travel expenses associated with this requirement. Both local and remote employees can take advantage of our incredible office space with onsite perks, company-paid meals, onsite massage therapists, sports simulator, gym, mother’s lounge, and meditation room.
MX is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, military or veteran status, status as an individual with a disability, or other applicable legally protected characteristics. We particularly welcome applications from veterans and military spouses. All your information will be kept confidential according to EEO guidelines. You may request reasonable accommodations by sending an email to [email protected].