Hybrid Document Centre Specialist (Evening) Document Centre Specialist (Evening) with verification

We are looking for a Document Centre Specialist to join our Document Design Centre team. This is a fully remote role with opportunities to develop your professional experience.

About CMS

CMS is a Future Facing firm with more than 80 offices in over 45 countries and 5,800+ lawyers worldwide. We combine deep local market understanding with a global perspective. We are passionate about building strong relationships with our clients, our people, and the communities we work in.

We take a bold, dynamic, and agile approach to ensure our clients are able to face the future with confidence. We are driven by emerging technologies such as generative AI and readily embrace the possibilities it opens up for developing new and better ways of working. Our aim is to inspire, impact and support our clients and our people, helping them to maximize their potential and thrive.

About The Role

• Responsible for accurate and timely document preparation according to established templates, brand guidelines and production best practices.
• To serve as a key client interface for CMS’s Document Centre services.
• Keen to be flexible and in possession of excellent MS Office skills.
• Consistently deliver high quality services on time, with a focus on responsiveness, client satisfaction, effective client communication and client service orientation.
• At least 3 years' experience working within the document production field.
• Excellent communicator and be able to build effective client relationships based on trust, flexibility and a professional approach and be able to deal confidently with clients.
• Develop and maintain relationships with team and key stakeholders.
• Ongoing personal development both soft and hard skill, plan for development where needed.
• Cover for workflow. Consistently deliver high quality services on time, with a focus on responsiveness, client satisfaction, effective client communication and client service orientation.
• Liaise effectively with Document Centre Manager as required.
• Reports to: Shift Team Lead
• Hours of work: 18:00-02:00
• Location: Homeworker
  
  
  

About You

• Excellent MS Office skills, including Word, PowerPoint and Excel.
• Must have the ability to multi-task and oversee multiple projects at any given time, as well as perform accurately under time pressures and constraints.
• Must show initiative and good judgment and be able to work independently.
• Must have the ability to concentrate in an environment of multiple demands and distractions.
• Maintains exemplary attention to detail and a personal commitment to consistently producing high quality work.
• Must be able to maintain confidential information and work in a fast-paced, dynamic and creative environment.
• Must engender a culture of professionalism, superior customer service, and accountability within the team.
• Able to work effectively with colleagues of all levels in an organisation.
• Seeks and responds positively to all forms of feedback (client/line manager/appraisal); learning from experience.
• Strongly self-motivated; always adopts a 'can do' approach; takes pride in work and the larger organisation.
• Demonstrates high level of personal and professional integrity.
• Develop an in-depth knowledge firm's branding guidelines.
• Motivation to continually improve core software-skills, to meet and accommodate the client's changing requirements.
• Excellent accuracy and close attention to detail and adhering to the companies best practice.
• Approachable, work well as a team and share best practice. The ability to work closely with clients of all levels, accept criticism, still smile and have a matter-of-fact approach.
• Flexible and adaptable - happy to change shifts/work overtime as required and willing to take on new challenges as they arise.
• Positive with a can do attitude, willing to problems solve where needed.
• Dependable and willing to go the extra mile where needed.
• Self-motivated to ensure skills and technology familiarity and kept up to date.
• At least 3 years' previous document production experience in a professional service environment.
• Prior experience in a legal production environment with workflow management is an advantage.
• Excellent working knowledge of document production practices and technologies.
• Advanced technical knowledge.
  
  
  

What’s in it for you?

We want to reward you today and help you plan for tomorrow. We appreciate that everyone is different, therefore we have designed a benefits system that offers choice and flexibility based on individual needs and lifestyles. To name a few, these include:

• Competitive basic salary (reviewed annually)
• Flexible, hybrid working policy
• Generous bonus scheme
• Up to 25 days holiday (rising to 28 days with service)
• Holiday exchange scheme
• Private medical insurance
• Enhanced parental leave
• Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010.
  
  
  

If you would like to read more information regarding our range of benefits, please visit our Rewards & Benefits page on our website.

Equal opportunities

At CMS, we place diversity and inclusion at the centre of our culture and the heart of our organisation. As a firm we recognise, celebrate, and embrace the diverse talent our society has to offer because we know that to solve big problems, we need the best and brightest minds available to us. In support of this goal, we commit to actively breaking down barriers which stand in the way of those from diverse backgrounds and play our part in levelling the playing field.

As a Future Facing Firm, we strongly believe that a career in law should be open to people from all walks of life, because not only does diversity of thought and experience make our firm a stronger and more sustainable business, but it also makes it a more rewarding place to work.

When recruiting, we prioritise attracting talented people and we actively promote a flexible working environment which enables all our team members to thrive. If you see a role you are interested in, but don’t feel you meet 100% of the criteria we encourage you to still consider making an application. We also welcome applications from those who may be looking to return to the workforce after a career break.

We are proud to say our leadership in creating an inclusive working culture has been celebrated and recognised externally, including being listed for a number of years in the Times Top 50 Employers for Women and the Social Mobility Index.

We are a Level 2 Disability Confident Employer, and we actively encourage applications from people with disabilities, whether visible or invisible. We are committed to promoting equality of opportunity throughout our recruitment process and in every element of the employee life cycle. If you require assistance, or if you would like to discuss any accessibility requirements or adjustments as part of the recruitment process, please contact Steve Paine at [email protected] who will be happy to support you.

Ready to apply? Here are the next steps.

We look forward to receiving your application online via the CMS careers site . Please contact our Talent Acquisition team if you have any questions.

Please note that we have a preferred agency panel in place. Only applications submitted via the portal at the point of instruction will be accepted.