About the job
About Our Client The Account Management team has a unique mission to help make government contractors more successful in their pursuits. Launched in October 2023, the platform is being rapidly adopted by companies across the country to redefine how their capture, proposal, and contract teams pursue opportunities. It assists government contractors with capture, proposal development, contract management, and more—in one integrated solution. Responsibilities You will be responsible for building relationships with potential clients, assisting them with onboarding and training, and maintaining engagement so they can optimally leverage the platform to win more contracts. In this role, you'll - Become a product expert across the entire platform and understand how it can be utilized to manage workflows across capture, proposal development, and contract management. - Collaborate with account executives to onboard new clients. - Provide training to clients during their pilot phases to enhance their success, ultimately leading to conversion. - Conduct general training sessions with the client base. - Relay feedback from customer interactions to product and engineering teams. - Maintain and update accurate records in the CRM system. You might thrive in this role if you have - 2+ years of proposal development or capture experience. - Experience conducting software product demonstrations. - Experience in training others on proposal workflows. - An understanding of government contracting, the current AI landscape, the platform’s offerings, and the challenges they address for customers. - A capacity to excel in ambiguous situations and work independently. - Excellent communication and interpersonal skills, with the ability to articulate complex concepts in a straightforward manner. - Exceptional organizational skills. - The ability to operate with high energy, efficiently switch contexts, manage multiple customer accounts simultaneously, and prioritize tasks effectively. - A passion for supporting America and its interests.
