How will this role have an impact?
The Product Manager, Member Experience will support initiatives to continue upgrading our online video visit product and transform how Signify uses digital technology to manage in-home and online service encounters for over 3 million Americans and 10,000 clinicians per year. This role will oversee efforts to improve member readiness, optimize the video visit, and improve enterprise readiness. It will also support an initiative to enable online queueing, real-time matching of members and patients, and hybrid (e.g., on-site and remote) visit types. This latter initiative will help improve member access to Signify services in underserved areas while also optimizing clinician network utilization. This role will work closely with the Director of Technical Product Management, assisting in the discovery phase and the creation of product requirements. This role will also work closely with a staff engineer responsible for developing the software architecture and POCs.
Specific Responsibilities Include
- Product strategy support
- Support defining and executing the product vision and strategy
- Aid in creating and maintaining a product roadmap that aligns with the vision
- Aid in business case creation and performance monitoring of key performance indicators (KPIs)
- Plans, develops and owns workstreams for pilots (e.g., IT pre-check) that enhance the member experience and help achieve goals
- Incorporate feature requests and develops user stories and acceptance criteria.
- User experience focus
- Help conduct user testing for proposed solutions and early technical prototypes
- Support efforts to ensure a seamless and intuitive user experience, collaborating with UX designers
- Program management
- Assist in communicating product plans, progress, and updates to internal stakeholders and senior leadership
- Support the management of roadmap of scrum team to deliver MVP solution for digital queueing and hybrid visit types, and inform/influence roadmaps of adjacent development teams
- Manage relationships with third party service providers used in our online video visit services
- Help ensure the product complies with healthcare regulations
- Cross-functional collaboration
- Coordinate with senior leaders within the technology and product organizations to effectively deliver on product and application development
- Collaborate with analytics to measure and support all activities
- This person will accomplish these tasks through deep interactions with a broad range of Signify employees across the functions involved with the development and commercialization of Signify Health’s products. They will also be expected to lead a wide range of externally-focused activities including establishing and maintaining active relationships with key customers, monitoring the competitive landscape, and identifying opportunities to leverage emerging technologies.
- This person will support putting in place the processes, tools, and operating mechanisms required of a strong customer and market data backed product management organization with clear business objectives and rationales as well as a strong product management and execution discipline.
- Demonstrated business acumen, customer focus, and a strong track record supporting teams that have successfully managed high growth portfolios of products and services are essential to the success of this position.
- This position reports directly to the Sr. Director of Product Management for Member Experience
We Are Looking For Someone With
- Experience in developing products and leading teams in healthcare provider support, medical safety and/or provider network operations.
- A minimum of 2 years of relevant industry experience with product development and/or commercialization.
- Familiarity with online health services, telemedicine platforms, or patient engagement solutions is a plus.
- Basic understanding of user experience (UX) design principles.
- Experience working in startup environments or high-growth companies.
- Bachelor’s degree in Marketing, Business, Healthcare Management or a related field.
- Strong understanding of software development processes and ability to collaborate effectively with engineering teams.
- Proven ability to build relationships and work effectively as a peer with other senior functional managers including Technology, Strategy, Clinical, Operations, Sales, Finance, Legal, and Business Development.
- Strong analytical skills with experience with financial modeling or data analysis skills. Ability to build and analyze financial models to forecast and track results.
- Must have excellent communication skills including oral, written and presentation techniques with varied internal and external audiences, including technical and non-technical
The base salary hiring range for this position is $74,700 to $130,200. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan. We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.
About Us
Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.
Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.
To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com
Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.
We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
