Job Description
Job Description
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Please Find The Below Job Description
Position Title: ServiceNow Administrator
Remote
USC only on W2
Position Summary Details
Enter the summary description for this position below:
The ServiceNow Administrator is a member of the ServiceNow team and helps administer the platform, primarily in the HR Service Delivery (HRSD) module. This role requires expert level knowledge in the HR Service Delivery module and will be responsible for all current implemented features and working with the business to deploy new features. The role will function as a liaison between the ServiceNow team and the HR organization and will facilitate workshops, document requirements and subsequently build, test and maintain enhancements.
Essential Functions
Enter the essential functions, duties & responsibilities of position below:
- Administrate ServiceNow with a primary focus on HR Service Delivery (HRSD) but supporting other critical applications as needed including ITSM, CSM, SPM, ITOM as well as internally built custom applications or third-party solutions such as Nuvolo and B+S Connects.
- Partner with business to document requirements for enhancements, such as updates to HRSD configuration, new/updated catalog items, notifications, COEs, Services,
- Design, build and test workflows via legacy Workflow Editor and Flow Designer for use with catalog items, integrations, automations, etc.
- Support HR experience via the Employee Center, including widget configuration, content publishing, virtual agent, etc.
- Design and support HR lifecycle events and journeys.
- Create and configure Business Rules, Script Includes, UI Policies, Client Scripts, ACL's, Notifications, UI Pages, UI Macros, Scheduled Jobs and SLAs.
- Build and schedule reports as well as construct dashboards within platform analytics and legacy reporting modules.
- Participate in ServiceNow upgrade and patching efforts, including research of impacts, updating documentation and pre and post upgrade testing.
- Share knowledge and provide training on HRSD with ServiceNow team as well as business stakeholders.
- Create and maintain documentation on HRSD, as well as other areas of the platform as needed.
Qualifications Education & Experience
Enter required and preferred educational requirements and prior work experience requirements to perform this position below:
- Required minimum of four years' experience with ServiceNow Administration and Development.
- Required minimum of two years' experience working in an Information Technology Infrastructure Library (ITIL) environment.
- Required minimum of two years' experience in IT Service Management (ITSM) environment.
- Required minimum of two years' experience in medium- to large-size enterprise IT environment.
Qualifications Other Skills, Abilities & Knowledge
Enter required and preferred skills, abilities and knowledge requirements to perform this position below:
- Proficiency with JavaScript, AngularJS, HTML, CSS, SQL.
- Ability to handle multiple, simultaneous projects and consistently deliver work on-time.
- Must be able to work collaboratively and create excellent working relationships across departments and physical locations.
- Excellent verbal and written communication skills.
- Motivated self-starter, quick learner, organized, and reliable.
- Ability to work both independently and in a group setting.
Qualifications License(s) & Language(s)
Enter required and preferred licenses and/or language skills required to perform this position below:
- Bachelor of Science/Arts in Computer Science, Management Information Systems, or a related field, or equivalent work experience required.
- ServiceNow 'Certified System Administrator' certification required.
- ServiceNow 'Certified Implementation Specialist HR' certification required.
- ITIL v3 or v4 certification required.
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