About the job
We are looking for a dynamic team player with phenomenal people skills to train clients, support software implementations, and foster strong client relationships for Yardi’s Affordable Housing product!
What You Will Do
- Use your strong teaching skills to effectively train clients on Yardi’s Affordable Housing software platform
- Perform complex system and business reviews and other service reviews to improve efficiency and make sound recommendations for client productivity gains
- Use your strong interpersonal skills and positive attitude to establish rapport with clients, build sustaining alliances and influence beneficial outcomes
- Determine and document solutions and best practices to contribute to a solutions repository
- Focus on best practices and provide recommendations to clients regarding ancillary products and services that align with our client’s business and operational needs and goals
- Be part of a strong team and work internally with analysts, designers, developers, sales, and marketing teams with a focus on meeting and exceeding client expectations and maintaining optimum levels of customer service support
- Provide both virtual and onsite training – up to 80% of your time
- May have to travel 1-3 weeks on the road per month
- Bachelor’s degree in Business, Finance, Math, or Computer Science or other equivalent degree or experience in the property management industry
- 5 years of experience in software or business process consulting, or equivalent consulting experience interacting with customers
- Prior experience working with ERP systems
- Awesome written and verbal communication skills
- Confidence and the ability to positively influence clients, peers and management
- High comfort level troubleshooting and problem-solving issues
- A love for organization and the ability to effectively manage multiple projects
- Great people skills and a desire to work in a team-oriented environment
- Critical thinking skills – you are strategic and are comfortable challenging assumptions and recommending the implementation of new ideas and strategies
- Yardi domain experience
- Knowledge of the property management industry and Yardi’s competitors
- A great place to work with fantastic people
- Ability to learn new technology and develop professionally
- Annual compensation range $89,600 -100,800
- Comprehensive benefits – Medical/dental, paid time off, sick time, paid holidays, 401(k), profit sharing, life insurance, and more!
All submissions for open positions should be received through Yardi’s applicant portal, accessed from Yardi’s corporate website.
EOE/Race/Gender/Disability/Vets
- lr