Hybrid Out of Hours Customer Advisor - part-time Out of Hours Customer Advisor - part-time with verification
Simplyhealth · nan, · Hybrid
About the job
About The Role
We have a part-time Customer Service Advisor position available to join our Out of Hours Customer Service Team. Your working hours will be every Sunday 8:00am - 4:00pm and every other Saturday 10:00am - 2:00pm on a 6-month contract. This will be a mostly home-based role with some attendance in our Andover office as required.
As an Out of Hours Customer Service Advisor, you'll be part of a team who take inbound calls from patients needing emergency dental treatment. You’ll be there to support and advise them during this time of need, whilst making outbound calls to dental practices to secure an appointment for them. You’ll also respond to general customer service queries via email, providing an excellent level of customer service to ensure their queries are resolved. Our Denplan customers receive an insurance benefit, covering them to receive emergency dental treatment whilst away from their registered dental practice. Your role is critical to the delivery of this essential service.
When you join the team, you’ll attend remote training for a few weeks, on Sundays and several weekdays 3:00pm - 8:00pm. This induction training programme will get you up to speed, confident and equipped to handle the role independently, alongside the guidance you’ll receive from your manager and team. Once you begin working your contracted shift pattern, overtime opportunities will become available to cover weekends, nights and bank holidays.
Working on a rota means supporting each other whilst team members are on holiday or otherwise unable to work their shifts. This means we are looking for someone who’s flexible and willing to take on some overtime, during the unsociable hours that we work as a team.
About You
To succeed in the role, you’ll be someone who:
We're aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective for working people. With a trusted brand and a strong heritage in healthcare, we think we're uniquely placed to help change the landscape of healthcare in the UK for the better.
What We Offer
As well as a competitive salary, our benefits package includes:
We’re focused on providing an application, assessment and onboarding journey that is fair, consistent, diverse and inclusive for all, allowing us to hire top talent based on the skills and behaviours pivotal to your and our success.
Your process
Please note: Working for a purpose driven company like ours is a fantastic opportunity so we often receive high volumes of applications for our roles. In these cases, we may close our job adverts early and aren’t able to consider applications after this time.
Apply
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We have a part-time Customer Service Advisor position available to join our Out of Hours Customer Service Team. Your working hours will be every Sunday 8:00am - 4:00pm and every other Saturday 10:00am - 2:00pm on a 6-month contract. This will be a mostly home-based role with some attendance in our Andover office as required.
As an Out of Hours Customer Service Advisor, you'll be part of a team who take inbound calls from patients needing emergency dental treatment. You’ll be there to support and advise them during this time of need, whilst making outbound calls to dental practices to secure an appointment for them. You’ll also respond to general customer service queries via email, providing an excellent level of customer service to ensure their queries are resolved. Our Denplan customers receive an insurance benefit, covering them to receive emergency dental treatment whilst away from their registered dental practice. Your role is critical to the delivery of this essential service.
When you join the team, you’ll attend remote training for a few weeks, on Sundays and several weekdays 3:00pm - 8:00pm. This induction training programme will get you up to speed, confident and equipped to handle the role independently, alongside the guidance you’ll receive from your manager and team. Once you begin working your contracted shift pattern, overtime opportunities will become available to cover weekends, nights and bank holidays.
Working on a rota means supporting each other whilst team members are on holiday or otherwise unable to work their shifts. This means we are looking for someone who’s flexible and willing to take on some overtime, during the unsociable hours that we work as a team.
About You
To succeed in the role, you’ll be someone who:
- Communicates effectively and works well under pressure. Customers calling the Helpline will often be in a stressful situation, so you’ll help them to remain calm
- Demonstrates customer service excellence. You’ll have a desire to help each caller. You will use your initiative to source appointments for them, keeping them updated with your progress regularly.
- Comfortably works on their own, self-motivated and uses own initiative
- Has IT skills, able to quickly pick up our customer and appointment systems
We're aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective for working people. With a trusted brand and a strong heritage in healthcare, we think we're uniquely placed to help change the landscape of healthcare in the UK for the better.
What We Offer
As well as a competitive salary, our benefits package includes:
- Generous pension
- Pro-rata 36 days holiday (including 8 Bank Holidays) with option to buy or sell a further 5 days
- Flexible benefits pot (which you can choose to use against some great benefits such as critical illness, private medical insurance, shopping vouchers and more)
- Simplyhealth Cash plan or Dental plan
- Employee wellbeing programme and shopping discounts.
We’re focused on providing an application, assessment and onboarding journey that is fair, consistent, diverse and inclusive for all, allowing us to hire top talent based on the skills and behaviours pivotal to your and our success.
Your process
- Application
- Screening call with Talent Acquisition Team
- Virtual Interview with the hiring manager and team
- Aptitude assessment
- Offer!
Please note: Working for a purpose driven company like ours is a fantastic opportunity so we often receive high volumes of applications for our roles. In these cases, we may close our job adverts early and aren’t able to consider applications after this time.
Apply
Share
