Hybrid Customer Relations Specialist - REMOTE OPTION Customer Relations Specialist - REMOTE OPTION

Employer Industry: Satellite Communications

Why Consider This Job Opportunity

• Passionate focus on delivering superior customer service
• Opportunity to work with a team that helps rescue people and save lives every day
• Supportive work environment that encourages feedback to improve processes and services
• Work from home with specific internet requirements for connectivity
• Engage with customers through various channels including phone, email, and live chat
  
  

What To Expect (Job Responsibilities)

• Serve as the main contact for customers, addressing their inquiries through phone, email, and live chat
• Provide technical assistance and support to colleagues, sharing knowledge and skills
• Document all customer interactions following standard operating procedures
• Gather customer feedback to help improve internal processes, services, and products
• Resolve customer issues proactively while ensuring a positive experience
  
  

What Is Required (Qualifications)

• High school diploma or equivalent
• Minimum of 1 year of experience in an inbound call center (preferred)
• Strong written and verbal communication skills
• Ability to work evening shifts and manage multiple tasks effectively
• Proficiency in word processing, spreadsheets, and general computer skills
  
  

How To Stand Out (Preferred Qualifications)

• Previous live chat experience
• Quick learning ability with new systems and procedures
• Exceptional listening skills and ability to handle difficult customer issues
  
  

#SatelliteCommunications #CustomerService #WorkFromHome #TechnicalSupport #CareerOpportunity

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