About the job
About Our Client
The position is not your typical Call Center role. Founded in 1998, our client has grown into one of the leading providers of contact center solutions in the nation. Collaborating with Fortune 500 companies, the organization delivers effective products and exceptional service, serving as a seamless extension of its clients while fostering a distinctive internal culture.
About The Role
Customer Support Representatives will offer inbound customer account and administrative processing support for a full-service automotive recovery leader, connecting customers, lenders, and repossession agents to facilitate quicker and more compliant automotive recoveries.
Responsibilities
- Provide inbound customer account support, administrative processing support, and data entry, along with other processing tasks
- Handle inbound customer service calls
- Perform data entry and data look-up as required
- Consistently deliver a great customer experience
- Administer the acceptance of assignments from clients/lenders
- Utilize client and/or lender databases, if applicable, to execute specific lender requirements.
Skills
- Ability to work within multiple systems is essential
- Capable of working efficiently in a high multi-tasking environment
- Excellent customer service skills
- Ability to work independently as well as within a team
- Strong communication skills, both written and verbal
- Previous experience in collection, repossession, or the automotive industry is preferred
- Proficiency in Microsoft Office and Google Suite products
- Must be able to type a minimum of 25 wpm
Requirements
- 1-2+ years of related experience
- High school diploma or equivalent required
- Must have a clear background to qualify
- Drug screening required upon offer of employment
Benefits
- **Full-Time Hours**: 40 hours per week schedule!
- **GREAT Earning Opportunities**: Competitive hourly pay
- **Supportive Environment**: Classroom training, plus 1-on-1 support for your first week of call handling!
- **Benefits**: Health Care Plan (Medical, Dental & Vision)
- **Growth**: Opportunity for professional advancement as the organization expands!
- **Culture**: Diverse, welcoming culture with Employee Resource Groups
