Hybrid IT support specialist IT support specialist with verification

MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More: https://www.mathworks.com/company/jobs/resources/applying-and-interviewing.html#onboarding.

This position is part of the International IT support team, based in Hyderabad, supporting first and second level IT technical support for the local and other MathWorks offices worldwide. The individual will provide support via Help ticket, email, phone, intranet and deskside support depending on the issue reported.

MathWorks nurtures growth, appreciates diversity, encourages initiative, values teamwork, shares success, and rewards excellence.

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• Prioritize, diagnose and resolve computer problems and requests from users in a timely manner
• Accurately record requests from users into the help system like ServiceNow
• Install, configure and troubleshoot hardware; including desktops, laptops, peripherals, network and server equipment
• Installation and maintenance of software packages; including operating systems, desktop software and custom applications
• Experience with Audio/Visual equipment, MTR and MS Teams
• Provide support for networking and application issues; escalate complex and unresolved problem to the appropriate groups
• Record, track and maintain regional IT asset inventory in the asset management system
• Provide training to users related to desktop products
• Liaise with external service and support technician
• Participate in local and worldwide IT projects and office expansion projects
  
  

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• A technical college education with 8 years of work experience in the field of IT support.
• IT certifications like MCSA, A+, RHCE or ITIL will be a plus
• Excellent troubleshooting skills on Mac, Linux and Windows
• In-depth knowledge of standard desktop software including Microsoft Office & Unified Communications products
• Good understanding of Software developer environment and Development tools
• Knowledge of IT hardware components
• Knowledge of client build technologies and software distribution
• Working knowledge of Remote Working / Mobile Computing
• Working knowledge of Windows Active Directory Users and Computer
• Knowledge of Audio & Video equipment in combination with communication tools in a conference environment
  
  

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• A bachelor's degree and 3 years of professional work experience (or equivalent experience) is required.
  
  

, This position based in Hyderabad office is to support the local and global staffs of MathWorks on their day to day IT issues, execute operational projects and related system administration. Skills: Windows, Linux, Mac, VDI and Azure administration