Hybrid Technical Support Engineer Technical Support Engineer with verification
Flexera · nan, · Hybrid
About the job
We’re transforming the software industry. We’re Flexera. With more than 50,000 customers across the world, we’re achieving that goal. But we know we can’t do any of that without our team. Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans? Come and see why we’re consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at flexera.com
Responsibilities:
- Provide exceptional technical support to customers, partners, and field engineers via email, phone, and screen shares
- Respond with professional updates to customers via the support system within agreed SLAs
- Ability to troubleshoot and resolve customer issues in a timely manner
- Create and publish articles for Flexera’s Knowledge Base
- Communicate effectively with Product Management and Engineering regarding defects and enhancement requests
- Ability to work after-hours support when necessary
- Bachelor degree in a technical related field or equivalent work experience
- Experience providing technical support for Windows, Linux, and other UNIX operating systems and related software
- Strong customer orientation and dedication
- Good communication and interpersonal skills (works well individually and as part of team)
- Enjoys problem-solving and approaches them analytically and methodically
- Eagerness to learn new technologies/skills
- The ability to replicate a customer issue in-house regardless of OS
- Demonstrable and relevant Technical Support experience
- Experience working in a SaaS environment
- Experience with MS SQL Server databases and SQL queries
- Network troubleshooting experience
- Good Windows administration skills
- Salesforce Experience
Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.
We encourage candidates requiring accommodations to please let us know by emailing [email protected].