Homeoffice Services Specialist 1 - Manufacturing Software Technical Support
GE Vernova · Mexico, · Remote
About the job
Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Impacts quality of own work and the work of others on the team. Executes standard operational/technical tasks typically subject to instructions and work routines. There is latitude to rearrange the sequence to complete task/duties based on changing work situations.
Job Description
Roles and Responsibilities
- Research and troubleshoot issues involving all aspects of the GE Vernova solutions, including but not limited to configuration, user interface, network and communication connectivity and performance, Cloud and on- premise component interoperability, data collection/storage, visualization, analytics, machine monitoring software and associated control systems, hardware infrastructure, and interfaces to enterprise systems such as ERP, PLM and Quality.
- Broadening knowledge of own technical discipline to execute policy/strategy. May include support roles with specialized technical field of knowledge; still acquiring higher level knowledge and skills.
- Basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area.
- May have some autonomy to make decisions within a defined framework. Resolves issues in situations that require good technical knowledge and judgment within established procedures. Consults more senior team members for issues outside of defined instructions/parameters.
- A job at this level requires good interpersonal skills and may be required to lead a junior team. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Explains technical information to others.
- This role requires basic experience in the Services & Digital Customer Support Engineering.
- Bachelor's degree from an accredited university or college.
- Able to legally work in Mexico. This position can work remotely within Mexico.
- Effective written and oral communication skills in English and Spanish.
- Windows operating systems knowledge
- Basic knowledge on networking concepts
- Prior Support Experience
- Linux experience
- Database programing experience
Additional Information
Relocation Assistance Provided: No
- This is a remote position