Hybrid Customer Service - OBH Customer Service - OBH

ALOHAS is more than a fashion brand: it’s a responsible shopping experience and a chance to participate in the fight against overproduction in fashion.

Working at ALOHAS is being part of the innovation and growth of a Spanish start-up with a young, creative and proactive team, good communication and a high level of energy! It’s demanding but extremely rewarding due to an environment where we take pride in learning from one another and strive to make sustainability a way of life beyond the workplace.

In a nutshell, we love what we do and it shows! 😀

THE ROLE

We are looking for a Customer Service Specialist, to work for ALOHAS during outside office hours, in the evenings and at weekends. The Customer Service Representative will be responsible for providing an excellent customer service experience to clients through different contact channels, in order to enhance customer satisfaction, engagement and increase our sales.

YOUR CHALLENGE

• Exemplary Customer Service: Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Prompt Responses: Address customer inquiries swiftly and efficiently.
• Multi-Channel Communication: Engage with customers through various channels, including social media, to provide seamless support.
• Problem Solving: Acknowledge and resolve customer complaints with a solution-oriented mindset.
• Product Expertise: Become a product expert to confidently answer any questions customers may have.
• Order Processing: Handle orders, forms, applications, and requests accurately and promptly.
• Record Keeping: Keep detailed records of customer interactions, transactions, comments, and complaints.
• Team Collaboration: Communicate and coordinate with colleagues to ensure smooth operations.
• Feedback Loop: Provide valuable feedback on the efficiency of our customer service process.
• Customer Satisfaction: Strive to ensure customer satisfaction and deliver top-notch professional support.
  
  

YOU WILL ROCK AT THIS ROLE IF

• A professional with at least 2 years of work experience in E-Commerce customer service
• Display patience and empathy, essential qualities for success in this role
• Be able to gain immediate credibility and trust
• Well-organized, reliable, and thorough
• Be Open to feedback, learn every day, and be ready to showcase your skills
• Ability to work well as part of a team as well as independently
• Committed to providing exceptional interactions; our customers deserve the best!
• Possess first-class written, verbal, and interpersonal skills
• Be resolutive: look for the answers you need!
• Pay attention to detail
• At least C1 English level, all other languages at a high level are positively evaluated
• PC and system literate
• Passion for fashion is a definite plus!
• French is a strong advantage
  
  

Benefits Of Being Part Of ALOHAS

• Culture of freedom, diversity & inclusion, and responsibility ✨
• Discounts: Our team has special discounts 💯 and we do not forget their friends either!
• Office: In the heart of Barcelona, in the Gracia neighbourhood, where we take care of coffee ☕ and fruit 🍎
• Work remotely: live and work wherever you want 🌍 In your same time zone ⏰
• Home office setup: Get a laptop + electronic devices like a keyboard, mouse, and screen 💻
• Keep learning with ALOHAS 🎓 We offer English courses to our employees, more languages coming soon!
• We take care of the happiness 🌈 and the professional growth of our workers with constructive feedback 💪
• After-work meetings every month 🎉
  
  

Ready for the challenge?🚀

About ALOHAS

Want to know more? Video Presentation

Apply with us: careers.alohas.io

Our product: alohas.io/ IG: @alohas