Hybrid 1st Level Technical Support (f/m/d) - Dutch Language 1st Level Technical Support (f/m/d) - Dutch Language with verification

Are you passionate about technical topics and an open-minded and communicative personality who enjoys approaching customers? In the role of 1st Level Technical Support you are one of our product experts and do everything to ensure that our customers integrate the Trusted Shops functions as fast as possible into their online shops. You identify and remove possible obstacles at an early stage, where appropriate in cooperation with the Customer Success Management or the 2nd Level Technical Support.

Your tasks:

• You will be in direct contact with our customers either by telephone, video call or email. You answer their technical queries, for example concerning the functionality and integration of Trusted Shops products in a wide range of shop software systems (Magento, Prestashop, etc.) in English and Dutch.
• You ensure that our customers have optimally integrated all Trusted Shops functions into their online shops in order to benefit most from our products.
• You will advise our customers by providing simple source code modifications: for example support them displaying the Trustbadge (widget) at the desired position in their online shop.
• Occasionally you will assist our customers when taking their first steps on the Trusted Shops platform and explain them the available functions.

Your profile:

• Very good (at least C1 level ) Dutch and English skills are mandatory. Other languages especially German are an advantage.
• Strong service orientation and customer focus
• Great team work skills
• Clear and comprehensible presentation and explanation of technical information
• Solution-oriented thinking and very good analytical skills
• Basic understanding of web technologies and no fear of source codes
• At least a basic knowledge of HTML is a must. Additional knowledge of CSS or Javascript is a big plus
• Ideally first experiences with shop software systems (such as Prestashop or Wordpress/WooCommerce) and interested in familiarising yourself with them

What we offer you:

• Work from wherever you feel most comfortable. Whether in one of our 5 offices or temporarily from another location in Europe
• Permanent contract with Europe's trusted brand
• 27 vacation days + 3.5 additional days off at Christmas, New Year's Eve and Carnival
• Buddy programme (an experienced trustee is at your side)
• Individual training opportunities
• Events (Team Events, Unit Events, etc.)
• Health Pass (free online and offline sports, fitness and health courses)

BUILD A COMMUNITY OF TRUST WITH US - #cometotrust

Not sure if you are what we are looking for? Apply!

At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.