Homeoffice Manager, Clinical Engagement Team

About Our Client

An ambitious, growth-stage company is revolutionizing collaboration within the medical community and is looking for exceptional individuals to contribute to this mission. This organization is quickly becoming recognized among clinicians worldwide who rely on the platform to connect with peers, learn from experts, gain insights, and stay updated with the latest clinical data, best practices, and innovations in medicine. The goal is to extend this innovative platform to every clinician globally.

A peer-to-peer collaboration platform has been developed to facilitate knowledge transfer across a global network of healthcare professionals. In the role of Community Manager on the Clinical Engagement Strategy team, the individual will drive the success of clinician-facing projects that align with strategic partners from medical device and pharmaceutical companies, as well as medical societies, fostering collaboration and education among physician networks. The projects need to align with overall company KPIs to support clinicians and researchers using the platform for collaboration.

Responsibilities

- Manage a team responsible for clinician relationships and content strategy on the platform

- Foster a collaborative and performance-based culture to achieve team goals and objectives

- Provide individualized coaching, mentoring, and performance management

- Create and manage individual performance and development plans; conduct regular performance reviews and goal-setting sessions with team members

- Translate team and account strategy, in collaboration with the Director of Clinical Engagement and Customer Success team, into individual goals, measures, and objectives

- Promote a positive team culture by encouraging open communication, teamwork, and recognition of team member achievements

Training and Development

- Organize and facilitate training sessions and workshops focused on key skill development

- Build documentation to support onboarding, training, and team processes

Data & Operations Management

- Oversee daily operations of the Clinical Engagement Team

- Maintain reports and project management systems to reflect the team’s performance

- Create and maintain a KPI tracker/dashboard with the support of operations to assist individual team members in prioritizing work and receiving coaching and support

Recruiting & Onboarding

- Lead the recruiting, hiring, and onboarding process to support team growth needs

- Develop and implement a comprehensive new hire training program to ensure smooth onboarding and integration of new team members

Requirements

- 2+ years of people management experience

- Experience in recruiting, hiring, and scaling teams

- Experience managing a distributed, remote team

- Background in healthcare, with the ability to read and understand clinical and scientific content

- Experience in building and delivering training and onboarding programs

- Ability to translate high-level goals into individual team member objectives

- Excellent communication and interpersonal skills, with a high degree of emotional intelligence

- High attention to detail

- Experience in a start-up environment or other fast-paced teams

- Experience working closely with clinicians

- Experience collaborating with medical device and/or pharmaceutical companies

Benefits

All full-time roles offer Series A equity with significant upside, along with health, dental, vision, long-term disability, and life insurance.

Mission-Driven

- Focus on improving patient outcomes through scalable collaboration

- Provide personalized support to clinicians, empowering them with technology

- Accelerate the adoption of best practices through continuous knowledge-sharing

- Deep commitment to supporting a global community of clinicians

People-First

- Treat each other with respect, kindness, and empathy

- Assume best intent when disagreeing or facing challenges

- Care about people and consistently recognize good work

- Foster an inclusive environment of belonging

Operational Excellence

- Emphasize process, measurement, and continuous improvement

- Set ambitious goals and demonstrate grit in achieving them

- Share resources and collaborate to solve problems

- Maintain responsiveness, punctuality, and preparedness

Collaboration

- Communicate clearly, concisely, and professionally

- Seek help when needed and prioritize aiding others

- Maintain proactive and constructive communication

- Preserve composure in stressful situations

Accountability

- Commit to high standards and hold each other accountable

- Encourage transparency and question actions inconsistent with values

- Regularly collect and share feedback