Remote Customer Service Specialist

Why join us?

At Design Within Reach, home comes first. We believe in creating and sourcing pieces that move with you and are meant to be enjoyed over a lifetime – from home to home, generation to generation. For us, that means exceptionally crafted, built-to-last, and beautifully designed furnishings.

Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of Design Within Reach means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows Design Within Reach to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

We're looking for a Customer Support Specialist! Our Studios serve as both a retail environment and as community centers for design, inviting constant interaction between the customer, our furniture and our sales team. DWR's Retail Customer Care Specialists provide exemplary customer service to support the Retail Sales organization through a variety of operational tasks. As a Customer Care Specialist, you'll report to the Retail Operations Manager.

What you’ll do:

You'll have opportunities to grow, achieve and build relationships every day as you...

• Manage multi-faceted customer care inquiries in a professional manner with accuracy of information, appropriate grammar, spelling and empathy.
• Assess customers' support needs through written correspondence or by phone, solve the issue at hand and communicate resolution in a complete and thorough manner.
• Regularly rotate through different operational specialties and skill sets.
• Become an expert in product knowledge and DWR policies and procedures, ensuring the ability to react to and solve customer service requests as efficiently as possible.
• Provide daily Customer Care support to the Sales Organization including but not limited to:
• Manage and respond to inquiries for tax exemption and trade discount qualification, ensuring required documentation is submitted.
• Review and solve sales order payment issues.
• Manage and process return and exchange requests through Operations, ensuring adequate documentation is present, and customer need is resolved promptly.
• Maintain product knowledge to respond to product inquiries and requests for information and/or parts.
• Use operational systems available to provide answers to the sales field.

Does this sound like you?

This might be you if you have the following skills and abilities...

• 2-3 years of experience in customer service role with a focus on operational excellence.
• Outstanding written and verbal communication skills.
• Ability to work with a high degree of accuracy and attention to detail.
• Appropriate discretion in handling confidential financial and personal information.
• Ability to thoughtfully handle stressful and difficult situations.
• Solid problem solving skills including follow through and the ability to manage multiple competing priorities.
• Ability to quickly develop rapport with both internal and external groups and individuals.
• Proficiency in Microsoft Office Suite (especially Excel); experience using Salesforce.com a plus.
• College degree preferred.
  
  

As a Customer Care Specialist, you'll be eligible for DWR's comprehensive benefits package including medical, dental and vision insurance, paid holidays, parental leave, green transit subsidy, 401k and more.

Who We Hire?

Simply put, we hire everyone. Design Within Reach is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at [email protected].