About the job
About the Role
Our client is a leading HCM (Human Capital Management) platform designed for the $2 trillion construction industry. This platform simplifies construction workforce management, payroll, HR, and expense management, enabling contractors of all sizes to focus on growing their businesses. With rapid growth, the company is backed by top venture capital firms.
As a Customer Support Specialist or Lead, the individual will play a critical role in ensuring that customer-facing operations run smoothly and customers receive accurate, timely, and reliable support.
Responsibilities
- Manage customer support inquiries via multiple channels, including phone, email, chat, and social media, ensuring timely and efficient resolution of issues.
- Collaborate closely with the sales, product development, and engineering teams to address customer feedback, product bugs, and feature requests.
- Maintain and update the knowledge base, including troubleshooting guides, FAQs, and other support documentation.
- Establish and maintain strong relationships with customers, consistently delivering exceptional service to promote loyalty and retention.
- Stay current with industry trends and best practices in customer support, incorporating new approaches to continually enhance service offerings.
Qualifications
- Exceptional communication skills, both written and verbal, with the ability to interact professionally and empathetically with customers.
- Strong problem-solving skills, with the ability to analyze complex issues and identify appropriate solutions.
- Ability to work well under pressure, manage competing priorities, and adapt quickly to changes in a fast-paced environment.
- Experience in the construction, payroll, benefits, or software industries is a plus!
What is Offered
- Competitive salary and benefits package
- Opportunities for professional growth and development
- A supportive, inclusive, and collaborative work environment
- Flexible work arrangements and remote work options
- A chance to make a meaningful impact in the construction industry.
Compensation
$70K – $90K • Offers Equity
