Remote Customer Service Coordinator with verification
UKG · United States Of America, Estados Unidos da América · Remote
About the job
Description
UKG Global Support is seeking a Customer Service Coordinator that will be the liaison between our Global Support team and our customers. The successful candidate will deliver a world class customer experience, have outstanding communication skills, and exemplify a passion for assisting our customers and colleagues.
*Shifts may include nights and weekends*
Duties And Responsibilities
- Answer incoming calls with enthusiasm and confidence
- Case / ticket creation and dispatch to proper queue
- Maintain high-level knowledge of extensive UKG product suite
- Confirm and/or update our customer’s contact information
- Monitor customer self-ticket creation queue
- Reach out to on-call technicians for urgent customer issues
- Handle difficult or sensitive customer situations in a professional manner
- Adhere to standard operating procedures and policies
- Assigned project work as necessary
Basic Qualifications:
- 1+ years’ experience in a customer service/support environment
- Experience working in an environment which requires effective time management and the ability to multitask/prioritize projects
- Strong verbal and written communication skills with demonstrated ability to communicate effectively
- Ability to work weekends and holidays as needed
- Strong computer skills with the aptitude to learn new technologies quickly
- Proficiency in Microsoft Suite Applications including, Word, Excel, Outlook, and Teams
- Knowledge of support tools such as Salesforce, RingCentral, or other remote access tools
- Previous call center/ inbound support experience
- Highly motivated and team oriented
- Ability to work overtime hours as needed
Information about UKG’s comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers.
San Francisco Bay Area Pay Law
There is a different range applicable to specific work locations, within the San Francisco Bay area, the base pay range for this role in those locations is USD $34,960 to $50,198 per year.
Equal Opportunity Employer
Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
View The EEO is the Law poster and its supplement.
View the Pay Transparency Nondiscrimination Provision.
UKG participates in E-Verify. View the E-Verify posters here.
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected].