Remote CX and Renewals Specialist (German Speaking)

Enghouse Interactive is looking to hire a Customer Experience & Renewals Specialist to join our dynamic Team!

Seeking a role where your insights can craft memorable customer journeys? Keen to redefine loyalty and ensure our patrons always feel valued? We’re inviting applications for a pivotal Customer Experience & Renewals Specialist role in our team.

What you will be doing:

• Customer Advocacy: Understand and champion the voice of our customers, integrating feedback to shape our services and products.
• Renewal Management: Coordinate renewals seamlessly, addressing concerns with genuine concern, ensuring our loyal customers are always at the forefront.
• Cross-Functional Collaboration: Engage closely with diverse teams, ensuring harmonious and consistent experiences across the spectrum.
  
  
  

Requirements:

• Proven experience in customer experience, renewals, or a closely related field.
• German speaking
• Exceptional communication skills, adept at forming and maintaining relationships.
• A sharp analytical mind, skilled at distilling complex customer data into actionable strategies.
• Proactivity and foresight in addressing and anticipating potential customer challenges.
• Commercially aware to provide the best service to our customers
• Excel in a fast-paced environment
  
  
  

We see it as an advantage if you...

• Have experience working with channel partnership
• Have a track record of identifying upselling and cross-selling opportunities
• Proficient and comfortable with MS Excel
  
  
  

What We Offer:

• A critical role where the customer is central to all we do.
• Opportunities for professional development, training, and growth.
• A diverse and inclusive work environment, where every voice is heard, every idea valued, and every contribution celebrated.
  
  
  

If you’re passionate about leaving a mark, ensuring each customer’s journey with us is nothing short of exceptional, we’d be thrilled to chat.

Ready to shape the future of customer experience? Apply now, and let's embark on this journey together!

Enghouse is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.