Hybrid Senior Manager, Hotel Key Accounts (EMEA) na Opentable

With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.

Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.

The Senior Manager, Hotel Key Account (EMEA) will manage a portfolio of our largest hotel accounts in the EMEA region and lead a team of Hotel Account Managers. The focus is on promoting retention and driving revenue growth through solutions that help our hotel partners achieve their operational and marketing objectives. This role requires a deep understanding of the hotel technology ecosystem and the ability to articulate the unique value proposition of OpenTable for hotels.

In this role, you will:

• Own relationships with assigned hotel management companies and regional chains in the EMEA region.
• Lead and mentor a team of Hotel Account Managers, providing guidance and support to achieve team goals.
• Conduct high-quality conversations around tech strategy and F&B operations.
• Provide high-quality, data-driven product and service presentations that are customized for each partner to determine solution needs.
• Develop and implement engagement plans for assigned accounts, including training sessions, email communications, quarterly business reviews, and regular troubleshooting calls.
• Navigate complex decision-making and procurement processes to identify appropriate partners, including C-suite, customer tech teams, and F&B operations staff.
• Provide internal and external reporting that helps tell the OpenTable story and track progress on key results for customer and internal objectives.
• Work with the OpenTable field team to ensure tight coordination of plans for each account.
• Plan and implement strategies to drive adoption and usage of key product features and functionality against a target list of accounts.
• Keep abreast of ongoing product and technology developments within the hospitality space and understand how that applies to internal and external conversations.

Please apply if:

• 5+ years of experience in B2B enterprise-level account management, preferably within the hospitality industry.
• Proven experience in leading and mentoring a team.
• Strong understanding of the hotel technology ecosystem.
• Excellent communication and presentation skills.
• Data-driven approach with the ability to use analytics to inform decision-making and build cases.
• Strong stakeholder management skills, with the ability to navigate complex decision-making processes.
• Proficiency in Google Suite, Microsoft Office, and Salesforce (preferred).
• French mandatory, additional european language a plus (Spanish, Italian, German)
• Ability to travel up to 30%.
• Experience negotiating contracts through legal.
• API and connectivity knowledge.
• Restaurant or hotel experience preferred

Benefits:

• Vacation: you accrue 25 days a year!
• One Celebration Day per calendar year
• Wedding days: 2 days off for your own wedding and
• 1 day for a relative´s and a Moving Day
• Work from (almost) anywhere; wherever you do your best work.
• 10 weeks of paid parental leave for fathers
• Social Committee: Join in and become involved in organizing/creating our fun office outings
• Pension Scheme with AXA: Foundation for Occupational Benefits, Winterthur. We offer retirement credits to fund your pension contributions
• Supplementary Accident Insurance: We offer a supplemental accident insurance with VISANA Versicherungen A.G.
• Health insurance subsidy of 210 CHF per month
• Lunch Check Card of 180 CHF per month

Diversity, Equity, and Inclusion

OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters.

We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.