Hybrid Technical Lead, CRM na Eq bank | equitable bank

Purpose of Job

Equitable has transformed into a hybrid-agile delivery methodology with cross-functional Pods dedicated to launching new products, features, and ongoing business value for portfolios. The Technical Lead, CRM is an exciting new role at Equitable, which is accountable for the delivery of CRM solutions. The Technical Lead, CRM will work and lead the development of Dynamics 365 CRM solutions for Business units across Equitable.

The Technical Lead, CRM will work closely with business units, Delivery Leads, Product Owners and Project Managers to complete conceptual strategy engagements that will produce comprehensive business and technology options to address the proposed initiative. The incumbent will lead technical requirements analysis for ongoing projects and work with the delivery teams as well as application support team to ensure the approach to delivery will introduce no additional risk to projects. The Technical Lead, CRM will be involved in all deliveries from strategic and regulatory level initiatives to maintenance and support ensuring that all changes being introduced will address the immediate business needs and ensure that other inflight initiatives are not impacted. The Technical Lead, CRM will be a core member within a cross-functional Pod and will work with stakeholders across Product Management, Operations, Fraud, AML and multiple Technology teams and suppliers.