Hybrid Audio Visual Technician - Toronto, ON na Unisys

What success looks like in this role:

• Serves as a Field Engineer with a specialty in Audio Visual support for large, complex clients and across the range of company products and services

• Develop support processes and maintenance checklists in conjunction with the client IT, real estate and property management teams.
• Capture and maintain equipment inventory data.
• Perform daily inspection of conference rooms to ensure equipment is functional and required accessories (e.g. cables, connectors, etc.) are available.
• Monitor ServiceNow ticket queues established for capturing AV requests and issues.
• Perform basic maintenance, troubleshooting and repair of A/V devices.
• Communicate with Client facility management and device OEMs as required.
• Perform A/V and conferencing software set-up support prior to scheduled meetings.
• Provide user support during meetings.
• Log work activity via Client ServiceNow ITSM.
• Provide monthly reports including a summary of known conference room issues and recommendations to improve maintenance processes and conference room performance.
• Maintain documentation and training materials for all AV rooms.
• Assist with new equipment installation and configuration as appropriate.
• Coordinate activities with client LAN/Campus team responsible for client AV

You will be successful in this role if you have:

High School Diploma or GED required
May require technical certification or Associate Degree
Generally, 4-6 years’ experience in area of responsibility

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This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4).  US job seekers can find more information about Unisys’  EEO commitment here.