Hybrid Site Support Specialist, Andersen AFB, Guam na UMGC

Site Support Specialist

UMGC Asia

Location:  Andersen AFB, Guam

Category: Overseas Contingent III, 75%FTE Part-Time, Grade 002

SPECIFIC RESPONSIBILITIES INCLUDE:
 

• Provide on-site presence to support classes offered by all universities on base 

• Open and secure building entrances and classrooms 

• Responsible for setting-up UMGC live streaming (LS) equipment prior to LS classes, serving as first-level trouble shooting technical support and coordination with Technical Support to immediately respond to LS issues, and securing LS equipment at the end of class meetings 

• Ensure that building rules are abided by UMGC students and that all UMGC labs/rooms are clean  and presentable

• Ensure that quality services are provided to all current and prospective students including being responsive to students and student issues, assisting with basic questions, and directing them to appropriate resources by maintaining general knowledge of UMGC programs to include catalog, class/term dates, and other basic information that students may ask about during breaks in class 

• Maintain inventory and operability of live streaming equipment to ensure that assets are clean, updated, and ready for use in class, notifying Logistics Supervisors and/or managers when issues arise 

• Provide staff and faculty support after hours/on weekends to include assisting with accessing computers, printing LS materials for remote sites and rosters, classroom and testing setup/proctoring, as permitted per testing vendor policies, or proctoring make-up exams for face-to-face courses, etc. 

• Assist Program Coordinators to update, distribute, and maintain materials in and around offices and classrooms including posters, flyers, schedules, room assignment postings, banners, etc. 

• Report any issues or incidents to management and request resources as appropriate to accomplish assigned duties 

• Other job-related duties as assigned 

 
REQUIRED EDUCATION AND EXPERIENCE:  

• High school diploma  

• Available for a flexible work schedule including early mornings, days, late evenings, weekends, and holidays 

• Basic office management, computer, and organizational skills 

• Effective communication skills 

• Successful applicants must be able to pass background check and meet requirements for individual logistic support (ILS)

 
PREFERRED EDUCATION AND EXPERIENCE: 

• Associate degree from a U.S. regionally accredited institution or foreign degree equivalent 

• Knowledge of basic technical computer and equipment skills, including basic troubleshooting

• Customer service experience 

• Advanced computer skills, to include Microsoft Excel and Word 

WHO MAY APPLY: Applicants with individual logistic support (ILS) preferred. Local applicants may apply.

All submissions should include a cover letter and resume.

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.

Benefits Package Highlights:

• Generous Time Off: Enjoy between 15 and 25 days of paid vacation time off, depending on your years of service, 15 days of sick leave, 3 personal days, and 11 Federal holidays. Part-Time rates will be prorated based on Full-Time Equivalency.
• Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date. Contingent III employees who work on average 20 or more hours per week (130 hours per month) are eligible for subsidized state of Maryland medical and prescription benefits.
• Insurance Options: Term Life Insurance and Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance.  NOTE: CIII Part-time employees working less than 0.5 FTE are not eligible for LTD.
• Retirement Stipend: Contingent III employees receive a retirement stipend equal to 7.25 percent of their base salary and are eligible to contribute to a supplemental retirement account (SRA).
• Supplemental Retirement Plans: include 403(b), 457(b), and various Roth options. The university does not provide subsidies or matching funds.
• Tuition Remission: CIII employees are eligible immediately for Tuition Remission at UMGC or at University of Maryland College Park.  Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. NOTE: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated.
• Moving Allowance: May be available based on terms, conditions, and agreements of the position.

For additional information see:  UMGC Benefits Overview for Overseas Contingent III Employees

Hiring Rate: