Remote GSP Channel Manager LATAM - Contact Center - Spanish Speaking na RingCentral

GSP Channel Manager LATAM - Contact Center - Spanish Speaking 

About RingCentral

RingCentral is a global leader in cloud communications, offering state-of-the-art Contact Center (CC) and Unified Communications as a Service (UCaaS) solutions. With an annual investment of over $250 million in AI-driven innovation, we are redefining business communications by providing flexible, scalable, and intelligent solutions that empower organizations worldwide.

About the Role

The Channel Manager LATAM - Contact Center is a key role within our partner ecosystem. This position is responsible for managing and growing relationships within MCM and Ho1a in Mexico. This position requires a strong technical and commercial understanding of Contact Center solutions, the ability to influence partners, and a strategic approach to driving revenue growth through enablement, project support, and solution positioning.

Key Responsibilities

• Contact Center Subject Matter Expert:

  • Act as the go-to expert on RingCentral Contact Center (CC) solutions, including key features, integrations, analytics, call routing, IVRs, AI-powered functionalities, and omnichannel capabilities.

  • Maintain a strong understanding of competitor solutions and differentiate RingCentral’s offering through consultative engagement.

  • Stay up to date with emerging trends and innovations in the contact center industry, including AI-driven customer experiences, automation, and workforce optimization.

  • Provide expert guidance in designing and customizing solutions that match the needs of different industries, such as financial services, retail, and healthcare.

• Partner Enablement & Training:

  • Lead comprehensive Contact Center (CC) training programs for sales and pre-sales teams within MCM and Ho1a to ensure a deep understanding of our solutions.

  • Continuously work with stakeholders to reinforce knowledge, drive engagement, and ensure the effective positioning of RingCentral’s CC offerings.

• Sales Support & Solution Positioning:

  • Act as a trusted advisor, guiding partners in building and customizing solutions that align with customer needs.

  • Conduct live demonstrations of complex Contact Center use cases, adapting presentations to specific industry scenarios.

  • Influence partner sales teams to prioritize and promote RingCentral’s CC solutions in their portfolio.

• Project & Business Development:

  • Collaborate with partners to analyze business opportunities, RFPs, and RFIs, ensuring well-structured responses highlighting RingCentral’s value proposition.

  • Drive sales opportunities from lead generation to closure by working closely with partner sales teams.

• Implementation & Support Coordination:

  • Ensure that deployment, activation, and ongoing support processes are optimized to provide end customers the highest level of service.

  • Work cross-functionally with RingCentral’s internal teams and partner stakeholders to resolve escalations, address technical issues, and enhance the overall customer experience.

• Market Influence & Thought Leadership:

  • Secure a strong presence within assigned accounts to influence decision-makers and drive strategic initiatives that increase the adoption of RingCentral solutions.

  • Participate in industry events, trade shows, and thought leadership forums to enhance brand visibility and strengthen partner engagement.

Requirements & Skills

• Proven experience in channel sales management, preferably in UCaaS and Contact Center solutions.

• Strong understanding of Mexican telecom operators and channel partners,  especially MCM and Ho1a.

• Ability to deliver high-impact sales training and enablement programs for partner sales and pre-sales teams.

• Technical and commercial acumen to evaluate project requirements, RFPs, and RFIs.

• Excellent communication and negotiation skills, with the ability to build trusted relationships at all levels of an organization.

• Demonstrated ability to perform live solution demonstrations and adapt presentations to complex Contact Center use cases.

• High energy, proactive mindset, and self-starter attitude. Capable of working independently while collaborating with cross-functional teams.

• Willingness to travel up to 50% of the time across Mexico.

At RingCentral, we’re not just transforming communication—we’re shaping the future of business collaboration. If you’re ready to make an impact in a fast-paced, innovative environment, we’d love to hear from you.