Hybrid Agent Enablement & Vendor Operations Specialist na Super.com
Super.com · Canada / United States, Canadá · Hybrid
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Patrocinado por DesignlabAt Super.com, we’re on a mission to help people save more, earn more, and get more out of life. That goes for both our customers and our team.
For our employees, Super.com is more than just a workplace—it’s an opportunity to grow, make an impact, and unlock your full potential. We invest in learning, celebrate bold ideas, and create pathways for career growth.
We move fast, think big, and always put people first. Your career should be as rewarding as the work you do, and at Super.com, we’re here to make every day Super.
About the role
The Agent Enablement & Vendor Operations Specialist plays a critical role in supporting agent performance, managing vendor relationships, handling complex escalations and issues, and optimizing operational workflows to drive efficiency and service excellence. This role ensures that BPO partners meet key performance metrics, agents are empowered with the right tools, training, and knowledge, and customer experiences are continually improved through strategic process enhancements. You will work across Travel & Fintech verticals, ensuring seamless support across multiple customer interaction channels while providing insights that drive business decisions. Success in this role requires a balance of operational execution, strategic thinking, data analysis, and cross-functional collaboration.
