Remote Technical Engineer Professional Services na Mitel

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

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Overview:

Act on-site addressing all requests and issues raised by the client on data solutions, ensuring agreed SLAs are met, maintaining the stability of Unify Mitel solutions, and ensuring user and end-client satisfaction.

Responsibilities:

• Communicate clearly and effectively.

• Act as the single point of contact for the customer for any questions or existing issues.

• Work with internal areas of Unify Mitel to provide support or assistance on specific topics beyond your knowledge.

• Perform daily health checks on our solutions to ensure proactivity and planning in task execution.

• Maintain the respective SLAs for the customer according to the contract specifications, as well as global satisfaction targets.

Requirements:

• College or university degree Information Technology or Computer Science required.

• 3+ years experience in installation, maintenance/operation of lan data and Cisco ISE and DNA or similar.

• Advanced knowledge of Cisco equipment’s, Microsoft systems or similar.

• Excellent oral and written communication, problem-solving ability, attention to detail, teamwork, etc.

• Cisco CCNA certification recommended.

• Intermediate English speaking skills

Working Conditions:

• On-site at the customer’s location in Rio de Janeiro.

• Occasional availability for work outside normal hours to address specific demands or operational windows.

For more information, visit Why Mitel or follow us on LinkedIn here.

Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.