Hybrid Customer Allocation & Delivery Manager na Netradyne

The Customer Allocation & Delivery Manager will play a critical role in managing demand for key accounts, customer allocation and measuring on-time shipments. This will entail interfacing with various internal teams and customers to ensure operational efficiency and customer satisfaction.

ESSENTIAL FUNCTIONS:

1. Manage and maintain a customer demand schedule for key accounts.
2. Work closely with Revenue Ops to provide inputs into the demand forecasts.
3. Manage and optimize product allocation among customers to ensure fair and strategic distribution.
4. Work with the sales team to understand customer needs and adjust allocation plans as needed.
5. Monitor shipment schedules and resolve any delays or discrepancies in a timely manner.
6. Coordinate cross-functionally on inventory levels to support customer allocation planning, and on time shipments to customers.
7. Serves as a point of contact for inquiries regarding order fulfillment and product availability.
8. Implement strategies to increase the percentage of on-time shipments.
9. Regularly report on key metrics such demand for key accounts, allocation efficiency, and shipment timeliness.
10. Use data to identify areas for operational improvement.
11. Collaborate with cross-functional teams including Revenue Operations, FP&A, Sales, Customer Success, Supply Chain, and Logistics to streamline operations and improve customer satisfaction.
12. Continuously review and improve planning, allocation, and shipping process to increase efficiency and reduce costs.
13. Provide guidance and support to Sales and Customer Success teams regarding quote creation and configuration;
14. Support the deal desk regarding quote pricing & configuration, contract terms, and operational execution.

SUPPORTIVE FUNCTIONS 

• Support Revenue Operations with demand forecasting
• Support process improvement with order fulfillment and logistics planning
• Support the Deal Desk as needed

QUALIFICATIONS:

• Minimum 5 years’ experience in a business operations department with progressively more authority, preferably within the fleet safety industry.
• Proven experience in business operations, specifically in demand planning, customer allocation, and measuring on-time shipments.
• Proficient in data analysis and reporting tools.
• Excellent communication and teamwork skills.
• High level of organizational skills and ability to manage multiple priorities.
• Demonstrated knowledge of production flow, planning and inventory management, and documentation procedures
• Knowledge of supply chain and logistics principles.
• Knowledge of inventory management software.
• Demonstrated business and financial acumen
• Demonstrated critical thinking and effective problem-solving skills;
• Professional internal skills, including patience, discretion, and confidentiality;
• Excellent organization and time management skills and project management experience.
• Detail oriented and demonstrated accuracy; excellent writing skills preferred;

Education:

• Bachelor's degree in Business Administration, Supply Chain Management, or a related field.

Economic Package Includes:

• Salary $90,000 - $130000
• Company Paid Health Care, Dental, and Vision Coverage
• Including Coverage for your partner and dependents
• Three Health Care Plan Options
• FSA and HSA Options
• Generous PTO and Sick Leave
• 401(K) 
• Disability and Life Insurance Benefits
• $50 phone stipend per pay period