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Patrocinado por DesignlabCyderes (Cyber Defense and Response) is a pure-play, full life-cycle cybersecurity services provider with award-winning managed security services, identity and access management, and professional services designed to manage the cybersecurity risks of enterprise clients. We specialize in multi-technology, complex environments with the in speed and agility needed to tackle the most advanced cyber threats. We leverage our global scale and decades of experience to accelerate our clients’ cyber outcomes through a full lifecycle of cybersecurity services. We are a global company with operating centers in the United States, Canada, the United Kingdom, and India.
About the Role:
Customer Success Managers(CSM) are our managed security customers trusted technical and security advisors.Theyprovide valuable guidance around security operations and defensive cyber posture. They aid their customers security program performance andmaturity.By leveraging the MSS service delivery teamsthe CSM isidentifying weaknesses in process, quality checking deliverables, and focusingon continuous improvement efforts for their customers.
At the Cyderes, the CSM is the “Owner” of their assigned customer(s).This means ourCSM’smust partner with their customer(s) proactively, not only to prevent potential issues from occurring with delivery, but also to build and execute on a clear and mature roadmap which helps the customer see value in what HG provides. Customers are looking for CSM’s who know how to build and run security operations teams. The CSMis responsible for working with key customer contacts at multiple levels to identify and align business and IT objectives, discover customer pain points, offer recommendations, and recognize current and future IT security needs, and support service expansion within their assigned customers (aka help upsell more services!).The CSM is part of the Customer Success team and acts as the customer advocate in all areas of the organization, from strategic planning, service design, and delivery.
The CSM plays a pivotal role in ensuring that Cyderesis considered and viewed as a key security partner in the successful operation of the customer’s security program. The right CSM will also have excellent working relationships with other Cyderes teams (ie. SOC, Threat, Engineering, Sales, and Management) who will be active within his/her account(s).
