Hybrid CRM Business Analyst (R-17569) na Dun & bradstreet

Life here at Dun & Bradstreet is changing – for the better. With almost two centuries of experience and a new modern vibe, work at D&B has never been more exhilarating. Our purpose is to grow the most valuable relationships in business by uncovering truth and meaning in data. We’re wildly passionate about our purpose, and it has us evolving everything we do – from how we engage with our customers to how we energize one another. So if you thrive in a fluid, agile culture but want the solidity of a storied and commanding brand, come join us!

As we continue to grow and transform, our Sales Operations team is now looking to bring onboard a CRM Business Analyst. This role will primarily work with Salesforce across the Northern European region to drive CRM development, alignment and best practice. This position will be responsible for analyzing, challenging and supporting the business requirements, as well as overseeing implementations from a commercial and system perspective. In this role you will do analysis of the CRM usage, and continuously work on ways to improve to drive simplicity and system hygiene. The postholder will support various functions that has a CRM dependency with the business requirements but then also for sales specifically act as a process manager around the development. This position will work across the Northern European region, however will coordinate closely with other regions to make sure we are aligned in policy and best practice across D&B.