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Patrocinado por ExponentZenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes
Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.
Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com
Read more about our marquee customer event Innergize at Innergize 2024
What's the opportunity?
As a Sales Operations Analyst, you will play a key role in optimizing sales operations, supporting the global AE and SDR teams, and driving process efficiency for rapid scaling. You will be responsible for handling operational requests, managing sales technology tools, and ensuring seamless execution of workflows while prioritising tasks and meeting company objectives. Your contributions will help improve data governance, process automation, and overall sales efficiency.
Requirements
What will I be doing?
- Manage and fulfill ad-hoc reporting and dashboarding requests to support sales performance analysis.
- Administer, maintain, and optimize the sales tech stack, including Zuora, DocuSign, Outreach
- Evaluate and present new technology solutions to enhance sales operations.
- Ensure governance of Salesforce data, including lead, opportunity, and account management. Perform bulk updates when required. *Basic SFDC administration skills required
- Act as a functional expert in sales operations, streamlining and optimizing workflows and ensuring SOP's are met.
- Develop and maintain documentation, including FAQs, process guides, and training materials.
- Support the sales team with operational requests and troubleshooting.
- Provide guidance on CPQ/Zuora processes to assist the sales team.
What skills do I need?
- Bachelor’s degree with MBA
- At least 2 years of experience in sales operations or a related function.
- Strong understanding of how SAAS organizations operate and scale.
- Expertise in CRM systems, particularly Salesforce, with experience in automation. Basic SFDC admin is beneficial.
- Proficiency in building reports and dashboards in Salesforce; Power BI or QuickSight experience is a plus.
- Familiarity in owning tech stacks and automation tools.
- Experience working with tech stack.
- CPQ / Zuora experience beneficial
- Excellent communication, presentation, and problem-solving skills.
- Agile mindset with strong attention to detail and a process-driven approach.
- Ability to work independently, take ownership of projects, and proactively identify process improvements.
- Strong time management skills, with the ability to prioritize multiple requests effectively.
- Willingness to work extended hours during periods of high demand like quarter-close or year-end
Hours:
- 8:30 PM - 4:30 AM IST (US Winter)
- 7:30 PM - 3:30 AM IST (US Summer)
Why Zenoti?
- Be part of an innovative company that is revolutionizing the wellness and beauty industry.
- Work with a dynamic and diverse team that values collaboration, creativity, and growth.
- Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform.
- Attractive compensation.
- Medical coverage for yourself and your immediate family.
- Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives.
- Regular social activities, and opportunities to give back through social work and community initiatives.
Join Zenoti and be a part of our mission to empower wellness businesses worldwide!
Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
