Hybrid IJP - Systems Engineer na Berkadia india

Berkadia Services India Pvt Ltd

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       Integrity is Everything I We Take the Long View I We believe People Matter I We Stand for Excellence I

We Love our Jobs I We Innovate

Position - Systems Engineer - EOC​

Department - Innovation

Location - Hyderabad 

Last Date to Apply - 24 February 2025

Positions - 1

Shift – Rotational

 Eligibility Criteria:

• Minimum 1 year tenure in Berkadia
• 2 to 5 years' relevant experience as per the JD

Orientation: Thursday, 20 February 2025, from 7:30 PM to 8:00 PM (Please refer to the IJP notification email for meeting link/ meeting room) 

PURPOSE OF THE POSITION:

The Enterprise Operations Center (EOC) operates as part of a larger operations and IT support structure under the IT Innovations department. Geographically spread across multiple global offices, the Innovations teams work seamlessly as a single unit to deliver information technology services to the enterprise. The EOC team is the focal point of Enterprise Operations providing 24/7/365 monitoring and incident management of critical enterprise applications.  

The EOC team is looking to hire a EOC Engineer position. Candidates eligible for this role are expected to have broad exposure to a portfolio of various technologies. They should have a solid foundation of technical knowledge in cloud computing, networking infrastructure, physical and virtual server infrastructure, container and microservices, user account management and knowledge on security technologies. This role ensures that the IT infrastructure operates with high performance and minimal down time by managing application, cloud, LAN and WAN aspects of IT operations.

Candidates must have a minimum of two years of experience in a related field.

ACCOUNTABILITIES

The ideal candidate would have the following:

• The candidate must have exceptional communication and presentation skills
• Ability to manage all assigned activities efficiently in standalone mode
• Exceptional Voice and Accent skills to support a global user base
• Knowledge and strong aptitude in problem solving techniques
• Exposure to client facing environment, US & India
• Ensure that the entire IT Infrastructure is under 24x7x365 surveillance and alerts are reported and resolved or escalated in a timely manner
• Willing to Work in a 24x7x365 setup, involving night shifts
• Persistent follow through towards issue resolution to achieve best application and systems availability
• Escalate issues to Level 2 and 3, as per EOC policies and procedures
• Understand application and business functionality and use technical and analytical expertise to locate and report problems
• Respond to telephone calls, email/chat/web requests for technical support, monitoring problems to ensure timely resolution
• Work with globally distributed IT support teams to assign issues to the right ticketing queues and follow-up continuously till issues are resolved
• Update/maintain centralized documentation and artifacts for IT Infrastructure, systems and applications
• Inform field IT personnel and/or vendors of issues and track corrective actions until they are cleared

QUALIFICATION AND SKILLS REQUIRED

• Bachelor’s degree in information technology, Computer Science, or related field
• Certifications in cloud technologies, Windows servers, or networking preferred
• 2 to 3 years of relevant experience
• Prior experience of working with US user base and US IT teams highly desirable

Skills:

• • Knowledge of Microsoft operating systems server and client
  • Knowledge of Microsoft O365 product suit
  • Knowledge of Microsoft Active Directory User account management
  • Knowledge of basic cloud computing, application, networking and server technology
  • Knowledge in AWS, Azure platform
  • Knowledge in PowerShell Scripts
  • Ability to understand issues and escalate to right team
  • Remote administration and remote support
  • Knowledge of monitoring tools and technology like SolarWinds, Datadog, Grafana, Prometheus, Kibana, OpenSearch, MS System Center, SCOM, HPSM, WMI, SNMP, NetFlow etc.
  • In-depth knowledge of IT Service Management and IT Operations Management practices (ITSM, ITIL, ITOM)
  • Ability to communicate effectively
  • Ability to take directions from all levels
  • Exhibit a high level of individual initiative and ownership

Interpersonal skills

• Passionate, self-motivated and driven, with keen attention to detail, action-and-results oriented.
• Excellent interpersonal, verbal and written communication skills as well as strong logical, analytical, problem-solving skills and reporting skills.
• Able to prioritize and execute tasks in a high-pressure environment.
• Able to present ideas in user-friendly language.

Experience within a team-oriented

Perks & Benefits         

Berkadia offers the best-in-class benefits to enable an enjoyable work environment for the employees. Key benefits include –

• Leaves: Berkadia offers a comprehensive leave policy that not only helps you to plan holidays and personal milestones, but also covers exigencies such as sickness and bereavement.
• Transportation: Berkadia offers free transportation to every employee, irrespective of their shift timings.
• Medical Insurance: Berkadia has an inclusive medical insurance policy that covers the family members of the employee, including parents.
• Learn while you Earn: Berkadia encourages employees to learn new skills to the employees by sponsoring degrees, certifications, trainings, and workshops.
• Wellness: Berkadia has an extensive wellness program that includes annual health check, eye checkup, dental screening, OPD reimbursement, and Employee Assistance Program.

 About us

Berkadia, a joint venture of Berkshire Hathaway and Jefferies Financial Group, is a leader in the commercial real estate industry, offering a robust suite of services to our multifamily and commercial property clients. Powered by deep relationships and industry-changing technology, our people sell, finance, and service commercial real estate, providing support for the entire life cycle of our clients’ assets.                                                           

Berkadia is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, or any other status protected under the law. To learn more about Berkadia, please visit https://www.berkadia.com/

For details about India operations, please visit https://india.berkadiarea.com/

Why us?

At Berkadia, our Values embody a set of principles that reflect who we seek to be as an organization. Living these Values fully takes commitment and effort from every Berkadian.

We do our best to understand each other's needs, objectives and challenges and strive to make things right. Self-learning is supported - enabling us to steer the pace of our growth. Our colleagues inspire us and appreciate the excellent work that we do, to help each other succeed. We celebrate success together and have fun!

In short – we love our jobs.

While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties and to assign other duties, as necessary.