Hybrid Sales Operations Executive, SEA (Contract) en Swarovski

At Swarovski, where innovation meets inspiration, our people desire to explore, experience and create. We are looking for a Sales Operations Executive, SEA (Contract Staff) where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.

About the job

• Administer and coordinate sales activities for all channels e.g. collate and disseminate sales targets, incentive data/achievements and set up and organize sales meetings and support follow-up as required.
• Key User of communication systems e.g. CoCo & SIA. (Note: Hand over other Key User responsibilities to Customer Service and/or other responsible departments after project roll-outs / upgrades).
• Responsible for 1-to-many communications for all Sales channels and as part of Content & Community management; coordinate, create, publish and maintain all Central & Local content on communications platform/s e.g. CoCo / SIA (or via email/SharePoint where CoCo is not in place).
• Act as the gatekeeper for 1-to-many activities and communication from all functions impacting the sales team.
• Support Local and Global sales focused projects, process and system improvements, e.g. Click & Collect, X-Mas 360 program, Retail Operations Model rollout, etc.
• Lead new store opening, relocation and refurbishment projects for all channels – from SEP approval through to opening – as well as closures. Coordinate all stakeholders to ensure on time store (re-) opening or closure.
• Plan, coordinate and communicate annual stocktakes and regular cycle counts to all key stakeholders. Review, investigate and propose actions to drive inventory accuracy and prevent losses. (Where applicable, existing local support within Business Services remains for the time being)
• Coordinate the mapping and maintenance of all local processes, ensuring consistency as well as gatekeeping and version control.
• Track and publish results of compliance of Company policy and local legal legislation. Collate and share best practice across all sales channels.

About you

We are looking for a unique and amazing talent, who brings along the following:

• Minimum 2 years of work experience in a fashion customer- and commercial- focused retail environment or minimum 1 years of work experience in a similar sales operation’s role in a Consumer Goods Business ideally with SAP/Micros, etc. know-how.
• Experience in a store management role is a plus.
• Advanced verbal communication and presentation skills.
• Excellent organizational and planning skills.
• Strong customer service focus and relationship building skills.
• Proactive problem solver with ability to manage change effectively.
• Ability to manage multiple stakeholders.
• Local language and English proficiency skills.

Masters of Light Since 1895

Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality.

Founded in 1895 in Austria, the company designs, manufactures and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski’s heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact.

Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law of the countries we operate in.