Hybrid Director - Installed Base na GE Healthcare

Job Description Summary

GE HealthCare Patient Care Solutions is harnessing the power of technology to make healthcare more precise, personalized, and accessible for everyone. From driving clinical research and patient-centric innovation to delivering new digital and machine learning capabilities, we are committed to leading digital transformation, improving outcomes for patients and providers, and creating a world where healthcare has no limits.

PCS is seeking a highly skilled and experienced IB Director to lead our Installed Base (IB) activities within PCS Digital solutions organization. The IB Director will be responsible for managing the lifecycle of customer complaints, customer satisfaction opportunities, overseeing field modification instructions and owning IB metrics. Additionally, the IB Director will drive continual improvement initiatives to enhance our services and solutions.

Job Description

Roles and Responsibilities

In this role, you will:

• IB Management: Track PCS Digital Solutions customer complaints, customer satisfaction opportunities, and field modification instructions and ensure rigorous execution as per SLAs. Develop, implement, and maintain robust operating mechanisms to drive consistency and efficiency.
• IB Metrics Monitoring: Establish and monitor IB metrics and leverage IB teams to drive target achievements.
• Hazardous Investigations: Handle hazardous investigations with quality rigor, meet SLAs, and prepare and present in leadership reviews.
• Representation in PCS: Represent Digital Solutions IB in PCS forums as appropriate.
• Leadership and Talent Development: Lead IB program managers, drive talent development, and succession planning.
• Rapid Response Team Management: Plan, deploy, and track rapid response teams for new product introductions as required.
• Continual Improvement Initiatives: Drive continual improvement initiatives to increase rigor and productivity in installed base management

Qualifications:

• Bachelor’s degree in engineering, or a related field.
• A minimum of 15 years of professional experience in software development, with at least 3 years in installed base activities.
• Experience working with medical devices, including software or systems. Exposure to ISO 13485 or equivalent standards.

Desired Characteristics:

• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficiency in project management software and tools.
• Ability to work in a fast-paced, dynamic environment.
• Strong analytical and problem-solving abilities.
• Experience in managing finance operations for engineering organization.
• Proficiency in defining and executing delivery strategies and plans, creating KPIs to measure progress, and working with partner organizations.
• Experience working in a matrixed organization and utilizing shared resources to achieve program and organizational success.

Inclusion and Diversity GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity. Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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Additional Information

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