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The Director, IT Portfolio Management, CenterWell and Corporate Services Technology will partner closely with the Shared Services leadership team, with business leaders, and with Segment CIOs and their teams to support delivery of our strategic portfolio. Decisions are typically related to the implementation of new/updated initiatives for the segments and supporting technical/operational procedures and processes. This team is responsible for organizing and prioritizing IT work based on business and technology strategy, segment roadmaps, prioritized budgets, and schedule and resource constraints, ensuring that the appropriate financial and organizational support is allocated in support of business goals.

The Director, IT Portfolio Management, CenterWell and Corporate Services Technology will lead a team that partners closely with five different delivery organizations across CenterWell and Corporate Services Technology. This role will provide direct oversight of the following:

• Portfolio Management

• Financial and Investment Management

• Project and Portfolio Management Office (PMO)

• Agile Coaching

Key Responsibilities

Portfolio Management

• Partner directly with the Segment CIOs to ensure the appropriate portfolio support to enable successful delivery aligned to strategy and roadmaps.

• Advance operating and organizational maturity by enabling better portfolio-level insights and decisions, using Lean Portfolio Management where appropriate.

• Continue maturing the Portfolio Management function with the appropriate processes, tools, and team to deliver across all represented Segments in the IT Portfolio.

• Lead a team of portfolio professionals who are responsible for:

  • Working with Segment CIOs and business partners to create business case financial models to support strategic initiatives

  • Facilitate annual and ongoing prioritization processes, ensuring business cases are maintained and updated, developing cost models, and supporting Segment CFOs in value tracking

  • Organize and prioritize work based on strategy, roadmap, and funding; ensure continuous alignment of project investments and initiatives with business strategy based on changing functional needs, resource capacity constraints, risk exposure, and interdependencies

  • Measure portfolio health across multiple dimensions (delivery, financial, value) to create insights and inform decisions

  • Measure delivery effectiveness of horizontal teams and highlight risks to delivery timelines

  • Conduct regular portfolio reviews with Segment CIOs and business leaders, highlighting any variances on scope, timeline, and cost

Financial and Investment Management

• Ensure continuous alignment of project investments and initiatives with business strategy based on changing functional needs, resource capacity constraints, risk exposure, and interdependencies.

• Oversees planning, budget, and tracking processes, working with IT Finance to ensure we achieve our objectives.

• Lead a team of portfolio professionals who are responsible for:

• Analyzing the trends and performance against plan, while monitoring to identify and remediate the cause of any unexpected variances.

• Developing and continually improving budgeting, financial projections, and forecasts for both prioritization and operating budgets

• Traceability of delivery plans, to labor capacity needed, to budget required to deliver the specific work

• Partner with CIOs on position management, advising on demand/capacity, ramp plans, and labor sourcing strategies (associate/contractor mix, global vs tail, onshore/offshore)

• Partner with IT Finance to provide financial reporting at various levels of detail for different audiences and purposes, including but not limited to:

  • Monthly variance for actual vs. forecast on cost structure

  • Monthly actual vs. forecast on delivery (what work occurred for cost)

  • Validation and aggregation of contracts aligned to IT Owners in supported areas

  • Productivity targets by leader (track, monitor value realization)

Project and Portfolio Management Office (PMO)

• Oversee Project and Portfolio Management Office (PMO), including PMO leader and team of project management professionals who are responsible for:

  • Leading project teams, aligning resources needed, and developing schedules to ensure timely completion of projects.

  • Effectively coordinating the activities of the project team.

  • Managing stakeholder partnerships

  • Establishing frameworks for effective risk management.

  • Identifying and managing dependencies among IT teams.

  • Managing new procurements (software, SaaS, etc.) and renewals, including development of executive summaries, facilitation of the signature and review process, and tracking of invoices and payments.

  • When managing programs, overseeing the interdependencies and integration of interrelated projects, and setting strategies and leading program execution to deliver longer term business value.

  • Measure program and project health across multiple dimensions (delivery, financial, value) to create insights and inform decisions

• Advise PMO leader on decisions related to the staffing and implementation of new/updated programs or large-scale projects and supporting technical/operational procedures and processes.

Agile Coaching

• Promote a culture of innovation by implementing Agile processes and principles which include techniques to increase collaboration, predictability, transparency, and velocity.

• Lead a team of coaches who are responsible for:

  • Supporting Agile transformation by partnering with segments to implement Agile best practices and mature the Agile delivery model.

  • Creating tools and leading training sessions to demonstrate how leaders and associates will apply Agile methodologies in their day-to-day work.

  • Gathering and sharing Agile best practices across the enterprise.

Use your skills to make an impact
 

Required Qualifications:

• Bachelor’s degree in management, technology, or a related field8 or more years of technical experience5 or more years of management experience

• Ability to manage multiple tasks and deadlines with attention to detail

• Ability to communicate effectively and deliver presentations to senior leaders

• Advanced experience leading special projects and producing meaningful progress metrics and measurements

• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

• MBA or other Advanced Degree

• Possess a solid understanding of operations, technology, communications and processes

• SAFe/Agile certification

• Six Sigma certification

• PMP certification

• Organizational Change Management training

• Demonstrated ability to run large scale, highly visible programs with responsibility for multiple project teams

Remote/WAH requirements:

• WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.

• A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.  

• Satellite and Wireless Internet service is NOT allowed for this role.

• A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Scheduled Weekly Hours

Pay Range

Description of Benefits

About us
 

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.