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Hybrid Front Office Support

The Boyd Group · WA Seattle Downtown - 300047, Stati Uniti d'America · Hybrid

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WA Seattle Downtown - 300047

We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

Job Description:

Glass America

Customer Service Rep / Admin Support

Seattle, WA

Glass America is a respected leader in the auto glass industry. As a Claim Specialist, you are a key member of Glass America’s shop operations team and instrumental in our overall success. You will have a direct impact on how efficient and effective our team is, day in and day out. What Glass America offers you: Full-Time (30 or more hours per week) employees enjoy 

What Glass America offers you:

Full-Time (30 or more hours per week) employees enjoy

  • 80 hours of accrued paid time off annually.

  • 80 hours of paid parental leave.

  • 6 paid holidays annually.

  • Medical, Prescription Drug, Dental & Vision Insurance

  • 401(k) Retirement Plan with company match.

  • Employer Paid Short-Term Disability & Life Insurance.

  • Additional Voluntary Life Insurance.

  • Free prescription or non prescription safety glasses each year.

  • Career development and progression opportunities.

  • Be part of a company that does business in 38 states and continues to grow!

What Glass America requires of you to be successful:

  • What Glass America needs of you to join the team:

  • Professionally handle customer interactions and general inquiries, both in person and over the phone.

  • Have a sense of urgency when filing insurance claims with and/or without customers on the line.

  • Maintain regular communication with all other CSRs and Management.

  • Utilize our software to make a note of all conversations, enter sales information and update customer records as needed.

  • Follow our step by step process to File Insurance claims, order OEM glass, and receive necessary approvals from Insurance companies.

  • When needed, pivot to provide additional assistance to the dispatch/CSR team. 

  • Work experience that demonstrates the ability to stay organized and handle a high volume of phone calls and emails.
  • Comfortable in a customer facing, front line role.
  • Reliable and dependable hard worker with a positive demeanor.
  • High aptitude for technology with strong typing and data entry skills.
  • Process driven with the understanding of how to manage Claim Spreadsheets. 

Glass America is an Equal Opportunity Employer.

Compensation Details:

Hourly Pay Range is $20.00 per hour to $22.00 per hour. Depending on experience, skillset and qualifications.