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Customer Service Coordinator – Route Service Division
Location: Shelbyville, IN
Company: Plymate, Inc.
Job Type: Full-Time (4 Ten-Hour Days: Monday–Thursday Option Available)

Plymate is seeking a highly organized and customer-focused Customer Service Coordinator to join our Route Service Division. This full-time role offers a Monday through Thursday schedule with four ten-hour days, providing a great work-life balance.

Key Responsibilities:

• Manage route settlement activities for our Route Service Representatives (RSRs)
• Respond to customer service inquiries from both internal and external customers
• Handle incoming calls and emails
• Create and update service incidents using Alliant (our route software system)
• Coordinate workflow with other Service Coordinators
• Perform data entry and filing
• Collaborate with internal departments on service-related matters
• Redirect contract-related inquiries to District Managers
• Schedule special deliveries
• Troubleshoot customer service issues
• Process daily Alliant invoice runs
• Work with Accounts Receivable on credit/billing issue resolution and maintaining accurate contact records
• Support the team with other administrative duties as needed

Requirements:

• Demonstrated experience in an office setting
• Proficient in PC software, including Microsoft Outlook, Word, Excel, and PowerPoint
• Prior customer service experience preferred
• Highly organized and detail-oriented
• Ability to multitask and manage time effectively
• Self-motivated with a proactive approach to problem-solving
• Strong verbal and written communication skills

Why Join Plymate?
 We are a family-owned company known for our strong team culture and commitment to excellence. If you enjoy a fast-paced environment, take pride in helping customers, and thrive on collaboration, this may be the perfect fit for you!

Apply today and become part of a team where your contributions make a difference every day.